TECHNICIAN

## Description

• *Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards*
• *Accurately record time on the job using the methods provided by the dealership.*
• *Diagnose cause of malfunction and document technician repairs with written notes on the repair order hard copy*
• *Examine the vehicle to determine if additional safety or service work is required.*
• *Maintain knowledge of automotive systems and the ability to explain systems and repairs to others*
• *Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous waste*
• *Ensure work area is kept neat and clean and be able to account for all dealership-owned tools*
• *Attend factory and dealership training classes whether it’s required in person or virtually*
• *Complete multi point inspection using TruVideo*
• *Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised*
• *Ensure customers vehicle is kept clean*
• *Keep the Parts Department up to date with any parts needed to complete repairs, according to dealership procedures*
• *Conduct final inspection on all vehicles*
• *Utilize any and all programs, computers and applications required for the purpose of documentation and/or communication, according to dealership and factory procedures*

## Qualifications

• *Excellent communication and documentation skills.*
• *Excellent organizational skills and attention to detail.*
• *Excellent time management skills with a proven ability to meet deadlines.*
• *Strong analytical and problem-solving skills.*
• *Ability to more than 25 pounds*
• *Ability and desire to diagnose and repair vehicles correctly, the first time*
• *Ability to function well in a high-paced and at times stressful environment*
• *Maintain “Fixed Right First Time” (FRFT) scores, to be at or above district level*
• *Interest in reading and understanding service manuals and technical bulletins*