SERVICE ADVISOR

## Volvo Cars Tacoma - Service Advisor

**Volvo Cars Tacoma,** a dealership part of the O'Brien Auto Group, is currently hiring for a**Service Advisor** position. The **Service Advisor** will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has customer service experience or a sales background.

*This position is on a rotating schedule.*

This position has a base salary of $1,400 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater, with a sales percentages starting at 5.5%.

**Subject to eligibility requirements, we offer the following benefits:**

• Bonuses
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match
• Enjoy more flexibility with a 4/10 work schedule

**Responsibilities Include, But Are Not Limited To:**

• Greet customers when they arrive and escort them when they leave.
• Advise customers about warranty protections and potential cost savings.
• Answer questions about service outcome
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Provide customers with necessary problem/solution information.
• Manage and oversee the service center's workflow and scheduling.
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
• Attend regular weekly morning meetings.

**Preferred Qualifications:**

• Previous retail sales or customer service experience preferred but not required.
• Computer experience.
• A charismatic and relatable personality.
• Ability to communicate suitably through email, phone, or in person.
• A desire and drive to be successful with a positive attitude.
• Qualified candidates will have a valid driver's license, clean driving record, and the ability to pass a background check.

**Equipment/Machines/Tools Typically Used**: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

**Chemicals**: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

**Physical Demands**: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.

**Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.**

**Volvo Cars Tacoma is an equal opportunity employer and a drug-free workplace.**