Courtesy Car Concierge

## Toyota of Portland - Courtesy Car Concierge

**Toyota of Portland**, a dealership part of the O'Brien Auto Group, is looking to hire a **Full-Time Courtesy Car Concierge.** We are seeking a candidate who is friendly, articulate, enthusiastic and a self-motivated team player who demonstrates outstanding communication skills, maintains a positive attitude and provides an excellent work ethic in all responsibilities.

This position pays $19 per hour. **All employees subject to eligibility requirements, we offer the following benefits:**

• Paid holidays pursuant to the annual holiday calendar (typically five holidays)
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

The Courtesy Car Concierge is responsible for managing the dealership’s loaner vehicle program to ensure a smooth, efficient, and customer-friendly experience. This role involves coordinating loaner vehicle check-outs and returns, maintaining accurate records, inspecting vehicles, and providing excellent customer service while supporting the service department’s daily operations.

**Key Responsibilities:**

• Greet service customers and assist with loaner vehicle requests
• Verify customer eligibility, driver’s license, insurance, and required documentation
• Prepare and process loaner agreements accurately and efficiently
• Check loaner vehicles in and out using dealership systems
• Perform vehicle walk-around inspections before and after each loan
• Ensure loaner vehicles are clean, fueled/charged, and ready for use
• Coordinate with service advisors regarding vehicle availability and return times
• Monitor loaner fleet usage and report issues, damages, or overdue returns
• Arrange vehicle cleaning, maintenance, or repairs as needed
• Maintain organized records and ensure compliance with dealership policies
• Provide clear instructions to customers regarding loaner vehicle use and return
• Deliver a professional, courteous, and customer-focused experience

**Equipment/Machines/Tools Typically Used**: phone, switchboard, computer, adding machine, copier, calculator, stapler, fax machine, postage machine, pencils/pens, letter opener, scissors, and rulers.

**Physical Demands**: Frequent twisting and/or turning of trunk, reaching, and handling of objects, intermittent standing, walking and sitting, infrequent stooping, knelling, crouching, and lifting of 10lbs or less.

**Employment offers are contingent upon successful completion of a comprehensive background screening.**

**Toyota of Portland is an equal opportunity employer and a drug-free workplace.**