SERVICE & PARTS ADVISOR

## PSB: Service & Parts Advisor

**Polestar Bellevue** is a growing Electric Vehicle “EV” brand looking to add a Service & Parts Advisor.

**Job Summary:**

Polestar Bellevue, a member of the O’Brien Auto Group, is currently looking for an effective, independent, and efficient Service & Parts Advisor to fill a vacant position within the team. The **Parts & Service Advisor** position will oversee parts while assisting our customers on the Service Drive. Our goal to make a positive place for our guest to come and have their vehicle maintained. We are looking for the right person to help make our guest experience as positive as possible.

**This position is $25.00 - $30.00 per hour (BASED OF DEALERSHIP EXPERIENCE).**

Subject to eligibility requirements, we offer the following benefits

• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

**What you will do**

Polestar Bellevue is currently looking for an effective, independent, and efficient Service & Parts Advisor to fill a vacant position within the team. The **Parts & Service Advisor** position will oversee parts department while assisting our customers on the Service Drive.

**The Service Advisor Role**

• Assist Customers as the advisor to
• Greet guests, determine their needs, and coordinate vehicle repairs
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

• Other duties as assigned
• **The Parts Advisor Role**

• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Generates parts estimates for customers, insurance companies
• Stay up to date on latest part revision changes
• Organize and oversee parts
• Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering

• Other duties as assigned
• **What you need to bring to the table:**

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
• 1-year of previous Dealership experience (preferred but not required)

**Equipment/Machines/Tools Typically Used:** Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

**Chemicals:** Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

**Physical Demands:** Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling

**Qualified candidates must have a valid driver's license, clean driving record, and the ability to pass a background check.**

**Polestar Bellevue is an equal opportunity employer and a drug-free workplace.**