SERVICE ADVISOR

## Lexus of Tacoma - Service Advisor

**Lexus of Tacoma**, a dealership part of the O'Brien Auto Group, is currently seeking a full-time **Service Advisor**.

We are looking for a team player who has ***advising or writing experience***, customer service, and/or dealership experience. This position will be a ***commission-based*** position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.

The **Service Advisor** will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.

This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor.**Subject to eligibility requirements, we offer the following benefits:**

• Bonuses
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

**Responsibilities can include, but are not limited to:**

• Greet customers when they arrive and escort them when they leave
• Advise customers about warranty protections and potential cost savings
• Answer questions about service outcome
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with necessary problem/solution information
• Manage and oversee the service center's workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
• Attend regular weekly morning meetings.

**Preferred Qualifications:**

• Previous retail sales or customer service experience preferred but not required.
• Reynolds Ignite experience.
• A charismatic and relatable personality
• Ability to communicate suitably through email, phone, or in person
• A desire and drive to be successful with a positive attitude

**Equipment/Machines/Tools Typically Used:**Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

**Chemicals:**Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

**Physical Demands:**Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.

**Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.**

**Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.**