Shift Leader 3rd Shift

## Description

**Sunny Glen Children's Home Job Description**

**Job Title:** **Shift Leader**

**Department:** **Shelter**

**Supervisor:****Supervisor**

**FLSA Status:** **Non-Exempt**

**Prepared by:** Human Resources Department

**Summary**

**The Lead Youth Care Worker (LYCW) position at Sunny Glen Children's Home is responsible for the caretaking and directing of Unaccompanied Children in care as well as designated staff. The LYCW is in charge that communication is flowing for every activity including the program’s overall headcount. The LYCW is also the point of contact for daily intakes/discharges as well as any off-site activities for the unaccompanied child. Other duties may apply aside from those listed in the Essential Duties and Responsibilities of the job role.**

**Essential Duties and Responsibilities**

• **Able to log information accurately, efficiently, and properly (only documenting in English and quoting what was said by the Unaccompanied Child in their language) in any given situation where the child is on an observation, sleep, water, or behavioral log, etc.**
• **Able to properly supervise children in their line of sight and be in the immediate line of hearing.**
• **Able to maintain professional boundaries as well as immediately report any situation that may raise a concern.**
• **Able to direct traffic in highly congested areas of the schedule (such as showers, shift transitions, recreation time, etc.).**
• **Able to communicate effectively with his/her assigned team members and be fair in his/her approach of job duty assignments.**
• **Able to meet deadlines under pressure and in a highly paced-environment.**
• **Able to maintain an approachable demeanor for children as well as staff.**
• **Able to immediately intervene (whether verbally or physically) in any situation involving a child to assist in de-escalating the situation and having it immediately reported for proper documentation to be conducted in a timely manner.**
• **Able to conduct and process child through the intake process and/or mentor another staff member during the intake process through iDirect Doc**
• **Able to provide mentorship to any new employees to Sunny Glen Childrens Home**
• **Able to locate and gather all necessary documentation on any unaccompanied child in-care (e.g., turning over any NTA packets received to the corresponding department, organizing and submitting all behavioral/non-behavioral logs/forms of the children are on at the end of shift, etc.)**
• **Able to assist during fire drills, mock evacuations, etc.**
• **Able to ensure the headcount is always accurately provided and to immediately correct any errors.**
• **Able to direct traffic of unaccompanied children and staff during any fire drills or events held indoors or outdoors (e.g., ensuring a perimeter of staff is located outside prior to allowing children begin the event or any other scheduled activity, etc.)**
• **Able to discharge unaccompanied children from iDirect Doc as well as the UC Portal in a timely manner.**
• **Able to email program leadership as well as any other respective department immediately of any discharges, on-site reunifications, intakes, etc**
• **Be well-versed with program policies and protocols, being able to properly follow policies, and advise staff of those protocols.**
• **Able to arrive to his/her shift on time as well as properly manage and arrange the next day's duties/shift rundown.**
• **Able to ensure and ensure that the medical department receives the assistance it needs during PRN medications.**
• **other duties may be assigned.**

**Competencies** - To perform the job successfully, an individual should demonstrate the following competencies

**Continuous Learning** - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

**Job Knowledge** - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

**Use of Technology** - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

**Problem-Solving** - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

**Project Management** - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

**Communications** - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

**Cooperation** - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

**Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

**Teamwork** - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

**Written Communication** - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

**Change Management** - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

**Performance Coaching** - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

**Team Leadership** - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

**Delegation** - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

**Leadership** - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

**Managing People** - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

**Quality Management** - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

**Visionary Leadership** - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.

**Conflict Resolution** - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

**Cost Consciousness** - Works within approved budget; contributes to profits and revenue; conserves organizational resources.