Surveillance Monitor

## Description

**Job Title:**Surveillance Monitor

**Department:**Shelter

**Supervisor:**Program Director

**FLSA Status:** Non-Exempt

The surveillance Monitor will be responsible for providing oversight of surveillance review and documenting daily reporting. This individual is expected to monitor live video surveillance, report any issues or concerns, and maintain the surveillance system. The surveillance Monitor provides support during staff or client investigations and may provide ORR stakeholders with access to review footage, following Program Director's approval.

**Essential Duties and Responsibilities**

• Provide a system of accountability and continuous supervision of the site population by monitoring all cameras on site, at the program.
• Report any outages in the surveillance videos to the direct supervisor, Program Director, and/or Assistant Program Director Network Administrator.
• Reports anything suspicious, anything that violates policies and procedures that may cause harm to someone else, and ensures the safety of all Unaccompanied Children (UC) and staff.
• Provide the Program Director with review/storage of footage should the program receive a special request from ORR FFS and PO.
• Maintains surveillance systems and ensures they are always recorded.
• Completes daily logs to document surveillance system monitoring.
• Ensures correct dates and times are recorded on the surveillance systems.
• Responsible for adhering to all Sunny Glen, ORR standards, and federal, state, and local regulatory requirements.
• Follows Sunny Glen’s Federal Program’s safety policy.
• Ensures safe operating conditions within the area of responsibility.
• Maintains a clean and orderly work area.
• Other duties as assigned.
• Communicates frequently with shift supervisor.
• Complete all required reports using the necessary forms and/or database to ensure compliance with ORR standards, and federal, state, and local regulatory requirements; document all incidents including notifying supervisor.
• Work with the team to maintain a safe and secure environment for UC.

**Competencies -**To perform the job successfully, an individual should demonstrate the following competencies

**Continuous Learning -**Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

**Job Knowledge** - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

**Use of Technology -**Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

**Problem-Solving -**Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

**Communications -**Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

**Cooperation** - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

**Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

**Written Communication -**Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

**Delegation -**Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

**Leadership -**Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

**Quality Management -**Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

**Visionary Leadership** - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.

**Conflict Resolution -**Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

**Cost Consciousness** - Works within approved budget; contributes to profits and revenue; conserves organizational resources.

**Ethics -**Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

**Organizational Support -**Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

**Strategic Thinking** - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.

**Adaptability** - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

**Achievement Focus -**Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.

**Attendance/Punctuality -**Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

**Dependability -**Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.

**Initiative** - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

**Innovation -**Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

**Judgment - <**