Assistant Lead Case Manager

## Description

**Sunny Glen Children's Home Job Description**

**Job Title:** Assistant Lead Case Manager

**Department:** Case Management

**Supervisor:** Lead Case Manager

**FLSA Status:** Exempt

**Prepared by**: Human Resources Department

**Summary**

The Assistant Lead Case Manager at Sunny Glen Children’s is responsible for providing oversight of the case management department. The Assistant Lead Case Manager (ALCM) will use professional judgment and best practices to train new case managers and monitor the department’s overall functions and job duties. ALCM is expected to provide guidance with reunification and post-reunification recommendations.

**Essential Duties and Responsibilities**

• Provide oversight and direct supervision of the case management department including comprehensive services offered to clients while in care. May be responsible for a team of case managers to provide direct supervision.
• With the assistance and directive of the Lead Case Manager, provide training to new hires, training refreshers, and policy updates to case managers.
• Assist the Lead Case Manager with case manager caseload assignments.
• Create and manage department schedules, manuals, guides, and employee timecards/requests.
• Evaluation of staff performance, providing feedback and helping resolve employee issues in communication with immediate supervisor and human resources.
• Facilitate effective communication with other departments.
• Coordinate and communicate directly with the Lead Case Managers for review of audit findings, reports, staffing of complex cases, and address case managers.
• Conduct audits or content reviews of client cases (physical or electronic) to ensure proper reunification progress or identify delays.
• Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.
• Coordinate with third-party contractors, ORR, and other outside service providers to share and staff all pertinent information and updates on clients.
• Act as a liaison with stakeholders, legal services providers, DHS, and immigration court
• Prepare, compile, and submit accurate documentation in case management software.
• Adhere to all timeframes & deadlines as per state, ORR, and internal policies and procedures.
• Assist Lead Case Manager with stakeholder and internal reports to be submitted in a timely manner.
• Supervise staff to ensure they maintain a therapeutic, and trauma-informed view of each child in his/her caseload and help staff develop this perspective.
• Assist staff with communicating with clients and/or sponsors and family members of clients within a specified timeframe to discuss and request reunification procedures.
• Confirms that staff complete and conduct all necessary required assessments, interviews, and service planning to abide by ORR and Licensing standards and policies to ensure the safe release of client.
• Monitors child’s services, ensures all required services are delivered, sets initial appointments, and communicates appointments with appropriate staff as well as sponsors and family in home country.
• Maintain coverage for review of staff cases prior to release submission and provide recommendations to ensure the safe release of clients.
• With the expertise of ORR procedures and in consultation with the supervisor, make decisions affecting the safety of the child.
• Coordinates placement disruptions and discharge/transfer paperwork when necessary
• Provide case management coverage on behalf of the Lead Case Manager
• Maintain confidentiality in all areas.
• Attend ORR, Licensing, and Internal program training and meetings when required.
• Participate in licensing investigations accordingly.
• Participate in activities or supplemental training that promote professional growth and development.
• Engage staff to involve clients and their sponsors in the casework process.
• Participate in weekly case staffing with supervisor, reunification specialist, case managers, clinical team, and contracted staff (Case Coordinators, Contract Field Specialist, and/or Federal Field Specialist)
• Must abide by SGCH mission of giving nurturing, trauma-informed care to children from difficult backgrounds, and policies and procedures (minimum standards)
• Able to react to change productively, in a fast-paced environment, and handle other essential tasks as assigned.
• Work evenings, weekend rotations, and holidays as needed to assist with campus emergencies, crises, or ongoing reunification processes as requested by the supervisor.
• Ability to evacuate/travel if needed due to natural disaster.
• Employer retains the right to change or assign other duties to this position.

**Competencies -** To perform the job successfully, an individual should demonstrate the following competencies

**Continuous Learning -** Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

**Job Knowledge** - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

**Use of Technology -** Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

**Problem-Solving -** Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

**Communications -** Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

**Cooperation** - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

**Oral Communication** - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

**Teamwork -** Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

**Written Communication -** Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

**Change Management -** Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

**Performance Coaching** - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.

**Team Leadership -** Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.

**Delegation -** Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

**Leadership -** Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

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