Mitigation Technician - Tier 1

## Description

The Water Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

• Water Mitigation Technician cleans and dries out internal/inside areas of damaged property
• Identifies items that are wet with a specialized equipment
• Removes drywall, pulls up flooring, clears out all debris
• Pumps water out with extraction equipment
• Dries out water damaged materials with drying equipment
• Water Mitigation Technician provides excellent customer service to property owner
• Water Mitigation Technician effectively communicates job updates/progress with clients, insurance representatives and Project Manager
• Water Mitigation Technician responds 24x7 as needed
• All other duties as assigned

## Qualifications

• Willing and able to engage in manual labor, which can be physically demanding able to regularly lift/carry 50 lbs and, on occasion, up to 100 lbs
• High School diploma or GED required and/or equivalent combination of education and experience
• Excellent customer service and communication skills using English language
• Due to the Emergency Response aspect of this position, work schedules typically include On Call participation (24x7) with modifications in work schedule being dependent on local On Call status
• Willing and able to work and be available for overtime when needed
• Great attitude, trustworthy, dependable, and a pleasant personality
• Willing to receive appropriate vaccines/medical requirements
• Able to pass a background check, driving record check, and regular employee drug screenings

• **SUPERVISORY RESPONSIBILITIES:**
• None