Family Service Specialist

## Job Summary and Qualifications

**Location:**Margaret H Molloy Administration Building, 602 E 22nd St, Tucson, AZ 85713 or Nogales Head Start, 125 E Madison, Nogales, AZ 85621

**Level:**Experienced

**Position Type:** 40 hours/week - year round

**Salary Range:** $ 49,046 - $52,715 annually

**Travel %:**In-Town and Out of Town

**Job Shift:** Day (M-F) 7:30am to 5:30pm; eligible for a hybrid work schedule, may work some evenings and weekends

**Job Categories:** Education

**Classification:** Salary, Exempt

**Supervisor:** Family Services Coordinator - EHSCCP

**Supervises:**None

**Job Summary:**

As a member of the Family and Community Partnerships (FCP) department, reporting to the Family Services Coordinator (FSC), the Family Services Specialist (FSS) is responsible for 6 family childcare providers and their compliance with local, state, and federal regulations such as licensing and ERSEA (eligibility, recruitment, selection, enrollment, and attendance), inclusive of the DES childcare subsidy system; safe environments; family engagement; and health and nutrition services. The FSS models reflective practice principles and coaches assigned family childcare providers (contracted partners) to support growth and development in health and safety, family engagement, other key areas to assure the delivery of high-quality comprehensive services to meet regulatory and contract requirements. Fosters partnerships with families by using relationship-based strategies and communication by respecting and encouraging the decision-making role of families and engaging them in goal setting and discussions about their concerns. Advocates for families and connects them to community resources, facilitates family participation in Policy Council, and organizes parent meetings.

**Benefits:**

• Paid Leave - 26 paid holidays, 5 days paid vacation after one year and up to 20 days each year thereafter, 8 days paid Personal leave first year, 9 days each year thereafter, up to 5 days paid Sick leave per year.
• Insurance benefits - Dental, Flexible Spending Accounts, Health Reimbursement Arrangements, Health Savings Accounts, PPO medical (3 plans), Vision, and Supplemental Life coverage for self, spouse, and child ($25,000 basic life and Accidental Death and Disability provided by employer). Supplemental coverages (Critical Illness, Hospital Indemnity, and Accident Insurance), and pet insurance.
• Retirement Plan - Agency contribution after years of services and hours of eligibility criteria are met. Employee 401k deferral once eligibility is met.

**Minimum Requirements:**

• Bachelor’s Degree from a recognized educational institution with major in Social and Community Services, Human Services, Family Studies, Early Childhood, Health or agreed equivalent that supports design and implementation of high-quality services.
• Three to five (3-5) years’ experience in a position with similar responsibilities
• Submit a current AZ Department of Public Safety Level One Fingerprint Clearance Card prior to start date.
• Demonstrated proficiency using Office 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)
• Bilingual (read, write, and speak) English and Spanish
• Able to pass a company paid physical exam prior to starting work.
• Able to pass a DES Centralized Background Check prior to starting work.
• Excellent driving record

**Competencies:**

• Confidentiality
• Ethics and Integrity
• Building Relationships
• Teamwork
• Effective Oral and Written Communication
• Technology
• Compliance Driven
• Creative and Innovative Thinking
• Analysis/Reasoning
• Decision-Making/Judgment
• Self-Management
• Adaptability and Flexibility
• Transportation Requirement

**Other Requirements (post hire)**

• Must be able to travel to and from various sites as needed.
• Must be able to work late evenings and weekends.
• Must be able to travel outside assigned area in company-owned vehicle. This travel could begin before daylight hours and continue after sundown in some situations.
• Provide proof of immunizations: MMR (Measles, Mumps, Rubella), Tdap (adult Tetanus, Diphtheria, Pertussis), and a clear Tuberculosis Self-Assessment.
• Ability to maintain a valid level fingerprint clearance card and annual DES Centralized Background Check.
• Must be able to prove the right to work in the USA by providing appropriate documents to complete the Federal I-9 form.

**Desired Qualifications:**

• Possess a master’s degree from a recognized educational institution in Social and Community Services, Human Services, Family Studies, Early Childhood, Health or agreed equivalent that supports design and implementation of high-quality services.
• Minimum of three (3) years’ experience in Family Child Care or with a licensing regulatory body, such as DES or DHS.

**Physical Requirements:**

Frequently

• Sitting for long periods
• Viewing computer monitor and typing on keyboard for more than 30 minutes at a time
• Clerical duties (writing, filing, copying, etc.)

Occasionally

• Standing for long periods (more than 30 minutes)
• Workday beginning prior to 8:00am and/or ending after 7:00pm
• Working Saturdays as needed

**Work Environment:**

• Administrative office setting
• Center based classroom
• Family Child Care Provider Homes
• Indoor/Outdoor
• Possible exposure to cleaning and sanitizing chemicals
• Possible exposure to blood and bodily fluids or tissues
• Possible exposure to communicable diseases

## Duties and Responsibilities
**Job Responsibilities and Duties:**
**Direct Services:**

• Recruit eligible children and families and assist potential enrollees in completing enrollment process and obtaining needed services.
• Initiate, participate, and collaborate with Family Child Care (FCC) providers in the completion and maintenance of enrollment records and waiting list of eligible children to ensure the program meets funded enrollment goals.
• Coordinate an application interview with interested families to apply for EHSCCP, support family in gathering required documents and preparation for enrollment into the program.
• Monitor attendance and partner with FCC providers to support families with regular attendance.
• Manage caseload of children to ensure the delivery of health services: medical, dental, nutrition, and sensory screenings to meet agency health goals within established timeframes.
• Perform sensory screening (hearing, vision); growth assessments (height and weight); blood lead; and anemia for children. Schedule home visits to perform sensory screenings for children that cannot complete them at FCC home.
• Work with families to eliminate barriers to health services. Coach families to advocate for effective healthcare services. Provide a monthly Health Notice indicating pending health status. As necessary, provide families with community resources to apply for a medical/dental home.
• Participate in the development of Health Accommodations Plans. Provide nutrition and health education to parents. Offer parent nutrition counseling or referrals to primary care physician/WIC for support. Refer to agency Registered Dietitian.
• Promote active parent involvement by planning, implementing and evaluating activities, such as parent meetings, workshops, and family home visits.
• Complete the Family Partnership Agreement to discuss with families their needs and goals. Assure families receive appropriate referrals. Document and monitor referrals for completion of delivery of services. Connect with community organizations to support families’ goals and needs.
• Coordinate a transition meeting for typically developing children involving parents, providers, the Education Services Specialist, and staff from other agencies, or Head Start centers including those from potential transition settings, will begin discussion of needs and options.
• Conduct FCC provider visits, a minimum of twice a month and include unannounced visits throughout the year. Partner with the FCC provider to identify goals and action plans. Coach FCC Provider to achieve and sustain long-term goals.
• Maintain communication and collaboration with FCCP, families and education specialists for children’s well-being and development.
• Ensure accurate documentation is submitted by FCCPs to the fiscal department in a timely manner.

**Supervision:**

• Identify self-growth, development goals, and strategies for achievement with support and input from supervisor.
• Commit and participate in consistent and planned meetings with supervisor to further professional growth by seeking feedback, reflecting on and assessing own practice, and taking advantage of opportunities to improve skills and knowledge.

**Recordkeeping, Monitoring, and Reporting:**

• Enter, monitor, and maintain information in the <ChildPlus.net> database in a timely manner with a high level of accuracy.
• Monitor data on a monthly basis from <ChildPlus.net>, CPC’s Center Profile, and various reports generated by regulatory agencies to ensure compliance with standards. Use data to inform decision-making.
• Collaborate with Family Services Coordinator to monitor&