Senior Operations Coordinator

## Description

**Join our Team as a Senior Operations Coordinator!**

Are you an organized, compassionate professional who thrives at the intersection of operational excellence and human-centered service?

The **Senior Operations Coordinator** ensures our Advocacy Center delivers a consistent, high-quality, and trauma-informed experience for children, families, and visitors. Balancing daily execution with leadership, this role oversees front desk workflows, coaches support staff, maintains data/billing integrity, and partners closely with the Director to keep operations seamless.

**What You'll Do:**

• **Front Desk & Staff Oversight:** Lead front desk operations to ensure consistent coverage and high-quality customer service. Support the onboarding, training, and coaching of administrative staff and volunteers.
• **Trauma-Informed Client Experience:** Maintain a welcoming, respectful environment for families and partners. Address client concerns promptly and support smooth workflow coordination.
• **Data & System Management:** Run routine and ad-hoc reports using data systems/Electronic Health Records (EHR) while ensuring strict documentation compliance.
• **Billing & Administrative Support:** Assist with billing tracking, data entry, and compiling compliance materials for grant reporting.
• **Facility & Community Engagement:** Manage center inventory, supplies, and basic facility needs. Step in to lead facility tours for donors and community partners when the Director is unavailable.

## Qualifications
**What You'll Bring:**

• **Experience:** 2–3+ years in operations, administrative, or program support roles (non-profit, healthcare, or social services setting preferred).
• **Education:** Bachelor’s degree in a related field preferred, or equivalent blended experience.
• **Technical Skills:** Proficiency with data systems, reporting tools, or electronic records preferred.
• **Core Strengths:** High emotional intelligence, strong communication skills, and the ability to maintain a calm, professional presence in a trauma-informed environment.
• **Flexibility:** Ability to occasionally support extended hours or late-running cases as needed.