Human Resources/Admin Assistant

## Description

Nordic Valley is seeking a Human Resources Specialist/Administrative Assistant to support the daily operations of our HR office and the General Manager during our winter season. This is a hands-on, people-first role for someone who enjoys keeping an office running smoothly, delivering excellent service to team members, and juggling a variety of HR and administrative tasks in a fast-paced resort environment.

Reporting to the HR/Accounting Manager, this position assists with recruitment, onboarding, and offboarding; employee communications and engagement; uniform and supply inventory; and employee safety initiatives. The role also supports payroll and clerical accounting duties.

This is a full-time seasonal position running October through April. Employees receive a season pass for themselves and their dependents, plus additional perks and discounts.

Essential Duties/Responsibilities

• Maintain strict confidentiality of personal and sensitive information.
• Provide professional, courteous service to all walk-ins, phone calls, and emails.
• Keep data entry accurate, organized, and up to date.
• Assist with maintaining employee records and training documentation.
• Manage office supply inventory, workspace organization, and the HR email account.
• Support recruitment, onboarding, and offboarding processes.
• Communicate clearly and consistently across all levels of staff.
• Coordinate employee engagement programs and special events within budget guidelines.
• Administer internal employee perk and discount programs.
• Partner with the HR/Accounting Manager and Director of Resort Services to issue employee season passes and uniforms.
• Help the HR/Accounting Manager and General Manager develop and deliver training sessions and materials for staff across departments.
• Assist with payroll and clerical accounting tasks.
• Perform other duties as assigned.

## Qualifications

Knowledge, Skills & Abilities

• Working knowledge of, or willingness to learn, federal and state employment laws.
• Proven discretion and sound judgment when handling confidential or sensitive matters.
• Skilled at defusing confrontational situations with professionalism and tact.
• Proficient in Google Workspace, Microsoft Word and Excel, email, and internet research.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building skills.
• Strong organizational and time-management skills with the ability to multitask under pressure.
• Close attention to detail.
• Ability to provide basic numerical analysis and move projects from idea to action.

Education and Experience

• 2+ years of HR experience preferred, ideally in the ski or hospitality industry or managing a mixed seasonal/year-round workforce.
• Experience with onboarding processes; PayCom experience a plus.

Working Environment/Physical Activities

• Primarily an indoor office environment, with a small portion of the day spent outdoors staying connected to department managers and daily resort operations.
• Occasionally lifts, carries, pushes, or pulls up to 45 lbs; frequently handles objects and communicates in person, by phone, and by email.
• This is a non-skiing position.
• Must be available to work some weekends and holidays during the ski season.