Field Support

## Description

**Job Description – Field Support**

**Job Title:** Field Support (OTR)

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**Job Summary**

The Field Support role provides **direct support to ready mix drivers in the field** across project and plant locations. This position ensures drivers have the resources, guidance, and assistance needed to perform their work safely, and efficiently.

The Field Support acts as the **front-line contact for drivers**, assisting with troubleshooting equipment issues, coordinating with dispatch and maintenance, and supporting drivers during day-to-day operations. This position requires **extensive travel** to field and project sites, as well as flexibility to work during operational hours, including **early mornings, late evenings, and weekends**.

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**Key Responsibilities**

**1. Driver Field Support**

• Serve as the point of contact for ready mix drivers needing assistance in the field.
• Respond to driver issues at job sites or while on the road, coordinating support with dispatch and maintenance.
• Ensure drivers have required resources such as PPE, forms, or technology tools.
• Assist with job site access, traffic coordination, and delivery troubleshooting.

**2. Compliance & Safety Support**

• Verify drivers maintain current CDL licenses, DOT medical cards, and required certifications.
• Conduct field-level compliance checks (e.g., inspections, hours of service monitoring).
• Partner with Safety and Dispatch to reinforce driver adherence to DOT/FMCSA regulations and company safety policies.
• Support incident reviews by gathering field-level documentation and driver input.

**3. Communication & Coordination**

• Act as a liaison between drivers, dispatch, safety, and management.
• Provide updates on field issues, delivery delays, or incidents.
• Share driver feedback with supervisors to improve processes and communication.

**4. Training & Mentoring Support**

• Assist with new driver onboarding, including field ride-alongs or job site orientation.
• Reinforce best practices for safe driving, delivery procedures, and customer interactions.
• Provide one-on-one coaching as directed by the Driver Manager or Project Manager.

**5. Administrative & Reporting**

• Maintain records of driver field support interactions and issues addressed.
• Complete checklists, compliance reviews, and driver feedback reports.
• Provide regular updates to management on recurring issues or operational improvements.

**6. Facility & Equipment Support**

• Maintain clean, organized, and professional work areas, vehicles, and equipment.
• Identify and report maintenance needs, facility concerns, hazards, and housekeeping issues.
• Coordinate with Operations and Maintenance to address field-related equipment and facility issues.
• Support company standards for fleet appearance, housekeeping, and overall site condition.
• Perform other duties and responsibilities as assigned by the supervisor or management to support operational and business needs.

## Qualifications
**Critical Skills**

• **Driver Support:** Strong understanding of ready mix delivery processes and daily driver challenges.
• **Problem-Solving:** Quick response to issues in the field with effective coordination.
• **Safety-Minded:** Commitment to DOT/FMCSA compliance and company safety culture.
• **Communication:** Ability to clearly communicate with drivers, dispatch, and management.
• **Teamwork:** Works collaboratively with operations, safety, and quality control teams.

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• **Requirements**

• Previous experience in ready mix, transportation, or construction industry preferred.
• Knowledge of DOT/FMCSA compliance requirements.
• Mechanical aptitude for assisting drivers with minor field troubleshooting.
• Valid driver’s license with clean MVR; CDL preferred but not required.
• Ability and willingness to travel frequently to job sites and project locations.
• Flexibility to work early mornings, late nights, weekends, and overtime as needed.
• Regular and predictable attendance required.

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• **Physical Requirements**

• Ability to stand, walk, and drive for extended periods of time.
• Ability to lift and carry up to 50 pounds (driver supplies, equipment, or tools).
• Frequent bending, kneeling, climbing, and working around trucks and heavy equipment.
• Tolerance for outdoor work in all weather conditions (heat, cold, rain, dust).
• Ability to work in environments with loud noise, moving vehicles, and job site activity.

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• **Working Conditions**

• **Field-based role** with frequent travel to job sites, project locations, and plant yards.
• Work performed outdoors in varying weather and construction environments.
• Schedule will include **early mornings, late evenings, weekends, and overtime** to support driver needs.