About The Role

The Channel Transformation team drives Telenet’s digital-first customer experience ambition. Building on the successful launch of our Digital First Channel Transformation program, we are now scaling adoption, improving channel performance and reshaping how customers interact with us.

We are looking for an experienced Digital Channel Transformation Manager to help shape and execute this next phase. As customer behavior shifts toward digital self-service and AI-powered interactions, you will guide customers to the right channels, increase adoption and deliver measurable customer and business impact.

You will translate strategic ambitions into clear roadmaps, align stakeholders and continuously improve the channel ecosystem based on insights, performance and innovation. As customer journey guardian, you will safeguard the end-to-end experience and use the CX cockpit to monitor performance, detect friction and steer fact-based improvements.

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