Bilingual Communications Center Consultant

## Description

Job Title- Bilingual Communication Center Consultant

Company- Spectra Credit Union

Location-Alexandria VA

Are you ready to take your career to the next level by working with a spectacular company?

**Position Overview**

The Bilingual Communication Center Consultant will provide accurate, quality, and timely service and consultation to members and potential members calling into the Credit Union in both **Spanish and English**.

**The position’s essential duties include the following:**

• Receive incoming calls to the Credit Union’s Communications Center.
• Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
• Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
• Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
• Deliver timely and exceptional service.
• Build meaningful relationships through conversations and establish trust with the membership.
• Speak clearly, and professionally, and always maintain high phone etiquette standards.
• Respond to messages through Online Banking and general email inbox inquiries.

Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
## Qualifications
**What qualities are we looking for in a Bilingual Communication Center Consultant?**

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Excellent Communication Skills
• Ability to speak both Spanish and English fluently.

• **Education**
• A high school diploma or GED is required.
• **Experience**
• Six months to two years of similar or related experience, including time spent in preparatory positions. Credit Union or other financial institution experience preferred.
• Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.