Member Service Consultant

## Description

Job Title- Member Service Consultant

Company- Spectra Credit Union

Location-Waldorf, MD

• Are you ready to take your career to the next level by working with a spectacular company?
• **Position Overview**
• The Member Service Consultant will provide accurate, quality, timely, professional, confidential, and practical assistance in the lobby, drive-thru window, or by telephone.
• **The position’s essential duties include the following:**

• Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
• Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
• Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
• Promote credit union products and services by identifying member needs and cross-selling benefits.
• Deliver timely and exceptional service.
• Build meaningful relationships through conversations and establish trust with the membership.
• Balance and maintain ATMs. Troubleshoot minor problems with ATMs and cash recyclers. Performs other duties as assigned by the Manager or designee.
• Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

## Qualifications
**What qualities are we looking for in a Member Service Consultant?**

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Excellent Communication Skills

• **Education**
• A high school diploma or GED is required.
• **Experience**
• Six months to two years of experience in a Credit Union or other financial institution is required.
• Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.