FRONT DESK SUPERVISOR

## Description

Wayne Memorial Community Health Center is seeking a Front Desk Supervisor to coordinate front desk functions and assist the Practice Manager with overall operations of the Hamlin FHC practice.

| |

| --- |

| - Maintains front desk staff schedules. Coordinates schedule with practitioner’s schedule. Makes long range plans, works within budgetary constraints and makes daily adjustments to the schedule as needed. |

| - Education: - Holds monthly front desk staff meetings. - Sets agenda, records minutes, and utilizes sign in sheet for attendance. - Conducts educational sessions to address practice changes and changes in billing or regulatory guidelines. - Works with Clinical Supervisor and Practice Manager to identify employee’s areas of improvement. Implements plans to include training, evaluation, and follow up. |

| - Attends and actively participates in necessary meetings as communicated by Practice Manager and/or administration. Include but is not limited to participation in committees to enhance organizational practices. |

| - Assists Practice Manager in hiring front desk staff for physician’s office. Provides and/or arranges for employee to have necessary training and orientation. |

| - Assists the Practice Manager in development of policies and procedures applicable to individual offices. Makes recommendations for needed policies and procedures. |

| - Coordinates and records staff education with practitioners, consultants, vendors, and hospital departments. |

| - Assists in ensuring individual office compliance with: - OSHA guidelines - MSDS sheets - Evacuation plans - Emergency call list |

| - Coordinates ordering of supplies with Materials Management |

| - Assists the Practice Manager in identifying items for capital budget and FTE budget needs |

| - Prepares quarterly summary report. Identify issues, problems and accomplishments in offices. |

| - Assists Practice Manager in other daily functions related to practice management and the PHO office manager’s meetings. Provides oversight when Provides Manager is out of the office. |

| - Performs other duties as assigned to support the efficient operation of the department. |

| - Provides oversight of outstanding order and referrals clean up. |

| - Provides front desk staff with feedback on their performance. - Completes performance evaluations in collaboration with Practice Manager. - Addresses deficits in employee performance through coaching and mentoring. - Issues Progressive Discipline in accordance with policy when applicable as determined in conjunction with Practice Manager and Human Resources Department. |

| - Performs duties and responsibilities of Medical Secretary as needed to fill in for lunches, breaks, or to provide assistance during high volume periods to enable optimum patient flow. |

## Qualifications

| |

| --- |

| **Minimum Qualifications****:** |

• Requires prior physician office management experience;
• Medical terminology;
• Word processing;
• Spreadsheet;
• Professional billing experience and/or education;
• Associates degree preferred

| | |

| --- | --- |

| **Physical Standards:** | |

| **Constantly** (Exists 75% or more of the time) | Sitting w/back support; lifting and carrying 0-5 lbs.; pushing, pulling, lifting, and carrying 0-5 lbs.; repetitive keyboard, telephone. |

| **Frequently** (Exists 25-75% of the time) | Standing; walking; reaching (forward, lateral); lifting and carrying 5-l0 lbs; pushing and pulling 5-15 lbs.; operating motor vehicles; exposure to radiation. |

| **Occasionally** (Exists 5- 25% of the time) | Reaching (overhead, low); stooping (bend at waist); twisting; lifting 10-25 lbs.; pushing and pulling 15-40 lbs.; exposure to infect hazards, slippery surfaces, physical hazards. |

| **Rarely** (Exists under 5% of the time) | Crouching (bend at knees); kneeling; climbing balance; lifting 25-40 lbs.; carrying 10-25 lbs.; exposure to chemical hazards, dust. |

| **Sensory Requirements** | Visual: close paperwork, VDT used, visual monotony; Hearing: conversation, monitoring equipment, telephone, background noise. |