Road Service Advisor I

## Description

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| **Job Overview** |

| **Division Reports To** **Koch Trucking Road Service Manager** |

| **Employee Classification Weekly Hours** **Full Time 40** |

| **Position Details** |

| **Job Summary** **The Road Service Advisor I is responsible for managing over-the-road maintenance issues, ensuring fast, low-cost repairs for drivers, customers, operators, and the company. You will coordinate services, manage travel and accommodations, maintain compliance records, and support drivers with operational needs.** **Shifts** - **Wednesday - Saturday 7:00am- 5:30pm** - **Wednesday - Saturday 9:00am - 7:30pm** |

| **Essential Job Functions** - **Represent the company with professionalism, courtesy, and discretion when interacting with drivers, vendors, customers, and colleagues.** - **Answer breakdown and accident calls, arrange appropriate services, and follow up until resolved.** - **Coordinate driver accommodations and travel arrangements for returns, initial seating, terminations, and emergencies.** - **Create, maintain, and review DOT and permit books for accuracy and compliance.** - **Retrieve invoices, issue EFS Money and EFS Credit Card codes, and process vendor purchases through Concur.** - **Prepare and ship parts, paperwork, license plates, and permit books via FedEx.** - **Update File Maintenance systems for DOT/federal inspections and driver-truck assignments.** - **Instruct drivers on the operation of company equipment.** - **Use tools like tractor GPS and vendor databases to locate service providers quickly.** - **Apply the correct fleet codes to corresponding cost centers.** |

| **Secondary Job Functions** |

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| - **Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.** - **Cross training as required.** - **Perform additional duties and projects as assigned.** ***Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.*** |

| **Working Conditions** - **Work performed in a temperature-controlled office setting.** - **Regular contact with drivers, vendors, and internal departments.** - **Occasional contact with external customers.** |

| **Supervisory Responsibilities** **• None** |

## Qualifications

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| Qualifications |

| Required Education and Experience - High school diploma or equivalent - Minimum of 1 year of customer service experience |

| Preferred Education and Experience - 3+ years of customer service experience - 1+ years of experience in transportation or trucking - Associate's degree in Heavy Duty Truck Technology or a related field - Knowledge of diesel truck maintenance and industry best practices |

| Essential Knowledge, Skills, and Abilities - Strong communication skills - Critical thinking and problem-solving ability - High level of self-motivation and initiative - Strong attention to detail and organizational skills - Ability to multitask effectively in a fast-paced environment - Basic mechanical aptitude - Proficiency in Microsoft Word, Excel, and Outlook |

| Physical Requirements - Up to 95% of the time spent sitting and working on a computer, using a phone, keyboard, and mouse. - Occasional standing, walking, bending, and stooping. - Ability to lift up to 15 pounds. |

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| \*This job description is designed to be a guide and is not to be construed as a comprehensive listing of all activities, duties, skills or responsibilities that are required for this position. Activities, duties, skills or responsibilities may be added or changed at any time, with or without notice. \*\*Koch Companies and its affiliates are Equal Opportunity Employers committed to fostering a diverse, inclusive, and respectful workplace. |