Shift Leader - Mt. Airy, MD

## Description

***High’s is seeking positive individuals that are looking to lead a team in a successful retail operation. We are calling all leaders who are interested in a fabulous career.***

The **Shift Leader** (SL) is responsible for supporting the Store Manager in the day-to-day store operations. SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability.

***SL ensures exceptional customer experience and supports our vision of being "Fast, Fresh & Friendly" neighborhood store.***

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Supervise the day-to-day tasks of all store employees.
• Provide superior customer service to all customers: greeting, assisting, suggesting up-selling and thanking each customer.
• Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.
• Motivate, encourage, and challenge customer service representatives.
• Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow as necessary.
• Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide positive customer experiences.

## Qualifications
**Qualifications:**

• High School Diploma or equivalent preferred
• Previous experience supervising others, preferred.
• Must be at least 18 years old.
• Strong food service experience preferred, ideally in a managerial role.
• ***ServSafe*** certification preferred or successful completion of certification within 2 months of hire
• Strong communication skills, with the ability to effectively communicate with employees, customers, and vendors.
• Strong analytical and organizational skills
• Ability to lift to 50 lbs.
• Reliable transportation
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products.
• Spends most of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.

**We offer a very competitive Benefits Package including but not limited to****:**

• Low-Cost Health Insurance – Full and part time plans available.
• Career Advancement.
• Paid Time Off in addition to Sick Leave.
• 401k with company match.