General Manager

## Description

Another Broken Egg Cafe is an award-winning breakfast, brunch, and lunch concept, specializing in unique creations and a culture you'll love. With daytime-only hours, our teams benefit from no night shifts ever, along with competitive compensation and benefits!

In addition to offering no night shifts ever and our fully chef-curated menu, our #1 priority has always been service. In fact, it’s one of our 5 core values. We care about our guests, and we care about you! That’s where our “Indulge in You” culture begins – each day, we put our team members first and strive to go above and beyond for them! They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for our guests.

**Employees are eligible for the following:**

• One Shift - No Night Shifts Ever!
• Competitive quarterly operational performance bonus
• Opportunity to grow your career with a great company and great people!
• Leadership Development Training
• Free Meals and Discounts
• Health Insurance w/ FREE Telemedicine Services
• Dental & Vision Insurance
• Employer Paid Life and AD&D Insurance
• Supplemental Insurances
• Employee Assistance Program
• Robust Reward and Recognition Program
• 401(K) Retirement Savings Program
• Instant Pay
• Paid Time Off & Holidays
• Paid Parental Leave

• **General Manager Job Summary:**
• The General Manager is responsible managing and overseeing daily cafe operations to ensure the overall success of the cafe.
• ***Supervisory Duties & Responsibilities:***

• Hires and trains cafe staff
• Organizes and oversees staff schedules
• Conducts performance evaluations that are timely and constructive
• Handles progressive discipline of employees in accordance with Company policy

***Duties/Responsibilities:***

• Understand and administer all Another Broken Egg Cafe policies, procedures, standards, and expectations
• Ensure that all guests feel welcome, are given responsive, friendly, courteous, and exceptional service, and leave satisfied with their experience
• Always embody Another Broken Egg 5 core values
• Willingness to serve in any hourly role as needed to ensure the cafe’s operational success
• Take responsibility for the quality of food served and service given to guests while also achieving Another Broken Egg’s objectives for sales and growth
• Facilitate all local cafe marketing, advertising, promotion, and campaign efforts with assistance from the Marketing Team
• Develop relationships with the local community to build brand awareness
• Maintain Another Broken Egg’ standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on Company policy
• Be knowledgeable of Another Broken Egg’s policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of Company policies and procedures
• Schedule labor by anticipating sales while ensuring all positions are filled and labor cost goals and objectives are met
• Continually strive to develop all staff in managerial and professional skills, building Another Broken Egg’s future leadership
• Consistently monitor financial controls to assure objectives are met in sales, costs, labor, etc.
• Control cash and receipts by adhering to cash handling, reconciliation, and daily deposit procedures in accordance with Another Broken Egg’s policies
• Perform all administrative tasks s in an organized and timely manner
• Fully understand and comply with federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the cafe, employees, and guests
• Ensure that all food and beverage products are consistently prepared and served according to Another Broken Egg’s brand standards
• Ensure and verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance
• Create and maintain a fun, safe, and rewarding work environment for all Another Broken Egg Team Members
• Perform other duties and support functions as assigned

***Required Skills/Abilities:***

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management skills
• Excellent organizational skills and attention to detail
• Strong familiarity with food handling, safety, and other restaurant guidelines
• Proficient with Microsoft Office Suite or related software

***Education and Experience:***

• High school diploma or equivalent required
• 5 years of previous restaurant experience required with 2 years of management experience preferred
• Successful completion of corporate’s 6-week training program required
• Achieve a passing score on the ServSafe exam or possess a valid ServSafe certification

***Physical Requirements:***

• Ability to traverse all parts of the restaurant quickly
• Prolonged periods of standing and walking
• Must be able to lift 25 pounds at times

This job description is not an exhaustive list of all duties, responsibilities or qualifications associated with the position. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Another Broken Egg of America Franchising, LLC is an equal opportunity employer, visit <anotherbrokenegg.com/employment-jobs> for more details.

**About us:**

At Another Broken Egg Cafe, we prioritize service, growth, integrity, and results. Our "Happy People Sharing Happiness" approach creates a positive and empowering atmosphere for our team members.

**Our Values:**

Be Trustworthy- We do what we say and make it right when we fall short.

Be Generous- We give more than expected in every interaction.

Be Creative- We find innovative ways to surprise, delight and create joy for our guests.

Be Bold- We take thoughtful risks to create “Wow” experiences that others won’t.

Be Hospitable-we exist to serve each other and our guest with genuine care.

Join us and experience why we are one of the fastest-growing full-service restaurant companies in America!

Note: Another Broken Egg Cafe is an Equal Opportunity Employer. Another Broken Egg of America Franchising, LLC (ABE) is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ABE is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the HR Department at <[email hidden]> or (910) 839-0644.

## Qualifications

***Required Skills/Abilities:***

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management skills
• Excellent organizational skills and attention to detail
• Strong familiarity with food handling, safety, and other restaurant guidelines
• Proficient with Microsoft Office Suite or related software

***Education and Experience:***

• High school diploma or equivalent required
• 5 years of previous restaurant experience required with 2 years of management experience preferred
• Successful completion of corporate’s 6-week training program required
• Achieve a passing score on the ServSafe exam or possess a valid ServSafe certification

***Physical Requirements:***

• Ability to traverse all parts of the restaurant quickly
• Prolonged periods of standing and walking
• Must be able to lift 25 pounds at times