Learning Delivery Manager

Summary

• Manage all aspects of training for one or more contact center locations. Plans, develops, and manages activities
• associated with the training and development of contact center Agents, Trainers, and Operations Management
• within company guidelines and client expectations. Ensures all client training deliverables are completed and will
• work across sites to ensure consistency in client training approaches. Evaluate, support, and coach Trainers to
• deliver interactive training sessions using the company’s training methodology.