BUSSER

## Description

**Position Summary:**

The **Busser** plays a critical role in supporting the restaurant’s front-of-house team within a casino setting. This position is responsible for maintaining cleanliness, assisting servers, and ensuring that every guest receives an exceptional dining experience. The Busser works closely with both front and heart-of-house personnel to provide efficient service and contribute to a welcoming environment.

**Essential Functions:**

• **Station Setup:** At the beginning of each shift, obtain and prepare the assigned station, ensuring it is fully stocked with necessary items.
• **Menu Knowledge:** Develop and maintain knowledge of the menu, including ingredients, preparation methods, and availability of special requests, to assist guests and team members.
• **Food and Beverage Service:** Support the prompt delivery of food and beverages to guests, working closely with servers to ensure timely service.
• **Side-Work:** Perform pre-shift, in-shift, and post-shift duties, maintaining the cleanliness and readiness of the workstation.
• **Table Maintenance:** Clear tables quickly after guests leave, assisting servers with the removal of soiled dishes and glassware. Ensure tables are promptly sanitized and set up for new guests.
• **Cleanliness and Safety:** Address spills immediately and ensure any potential hazards are corrected to maintain a safe and clean environment for both guests and staff.
• **Communication:** Collaborate with servers, managers, and other staff to ensure smooth service operations. Report any issues to the manager-on-duty or supervisor promptly.
• **Compliance:** Follow all personnel and department policies and procedures to ensure compliance with safety and service standards.
• **Miscellaneous Duties:** Assist in other duties as directed by the Front of House Supervisor, contributing to the overall efficiency of restaurant operations.

## Qualifications
**Position Qualifications:**

• **Teamwork:** Actively participate as a member of a team to meet and exceed goals.
• **Energy:** Maintain high activity levels and productivity, particularly during busy periods.
• **Customer Focus:** Prioritize the needs of guests and develop positive relationships to enhance the overall guest experience.

**Education and Experience:**

• **Education:** High school diploma or GED required; restaurant experience or an equivalent combination of education and experience is preferred.
• **Experience:** 3-5 years of experience in a food and beverage front-of-house role preferred.

**Skills and Abilities:**

• **Interpersonal Skills:** Strong communication and interpersonal skills to interact effectively with guests and team members.
• **Efficiency:** Ability to work in a fast-paced environment, particularly during peak periods.
• **Physical Stamina:** Capable of performing various physical tasks throughout the shift, including lifting and standing for extended periods.
• **Certifications & Licenses:**
• California Food Handlers Certificate
• Alcohol Awareness Certificate

**Work Environment and Conditions:**

• **Physical Environment:** Primarily a well-lit, temperature-controlled environment, but exposure to smoke-filled or noisy areas may occur in the casino.
• **Shifts:** The role may require weekend, holiday, and extended shifts to accommodate the operational needs of the casino.

**Physical Demands:**

• **Standing/Walking:** Frequently required to stand or walk throughout the shift.
• **Lifting/Carrying:** Occasionally required to lift or carry items up to 50 lbs.
• **Pushing/Pulling:** Occasionally required to push or pull objects weighing up to 50 lbs.
• **Climbing/Squatting/Kneeling:** May occasionally require climbing, squatting, or kneeling during shift duties.