Retail Trainer - Northwest- FT

## Description

# *Job Objective:*

This role is responsible for providing dynamic, classroom and hands-on retail training to entry-level employees, conducting orientation and assisting in the smooth onboarding experience for new employees***.*** This position reports to the District Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

## *Essential Job Functions:*

• Facilitate new hire orientation and training sessions within the assigned district, ensuring alignment with Goodwill’s mission, policies, and daily training schedules.
• Deliver clear, hands-on instruction and guidance on company policies, procedures, and performance expectations to support a smooth transition into each role.
• Collaborate with Store Managers to tailor training to the operational needs of each store, covering tasks such as material processing, stocking, customer service, cash register use, and store cleanliness.
• Utilize training documentation to track new hire progress and provide updates to relevant stakeholders.
• Provide ongoing coaching and feedback during onboarding and beyond to support employee development.
• Collect and relay feedback from new hires to improve the onboarding experience.
• Complete required new hire documentation, including the employer section of Form I-9, and maintain consistent communication with Store and District Managers regarding paperwork and training progress.
• Ensure all internal and external communications are handled promptly, professionally, and respectfully.
• Attend retail meetings to stay informed about company updates and training initiatives.
• Other duties as assigned by supervisor.

## Qualifications
## *Required Education and Skills:*

• High school diploma or equivalent or ability to obtain via The Excel Center.
• Proven experience in teaching, training, or group facilitation, with the ability to motivate and inspire diverse learners.
• In-depth understanding of company policies, HR practices, and retail operations, including store opening and closing procedures.
• Excellent verbal and written communication skills, with strong listening and interpersonal abilities to engage effectively with individuals from diverse backgrounds, including those who may be disabled or disadvantaged.
• Strong organizational skills, with the ability to prioritize multiple tasks, meet tight deadlines, and adapt under pressure.
• Demonstrated ability to work independently with minimal supervision, exercise sound judgment, and maintain discretion in applying company policies.
• Technologically proficient, with advanced skills in Microsoft Office programs such as Word, Excel, PowerPoint, and Publisher.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

## *Qualifications:*

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.