Resident Service Technician

## Resident Service Technician

Westfalia Technologies is a leader in providing solutions for plants, warehouses, and distribution centers. We are seeking a dedicated and customer-focused **Resident Service Technician**to join our team!

The Resident Service Technician is responsible for performing on-site service, maintenance, troubleshooting, and installation work on equipment built or supplied by Westfalia Technologies. This role serves as the primary point of contact for customers, ensuring equipment reliability while delivering exceptional service and support. The technician works independently at customer locations and coordinates closely with internal teams to resolve technical issues and support parts and service sales.

**Location Requirements:** Must live in the Greater Atlanta, GA area.

**Job Functions:**

• Perform preventative maintenance, troubleshooting, repair, and installation on S/RMs, conveyors, palletizers, lifts, and robotic systems at customer sites
• Provide on-site customer support and maintain daily communication with customers, including written service reports and follow-up actions
• Support parts and service sales by identifying customer needs and assisting with parts order processing and follow-up
• Conduct routine inspections and equipment repairs on installed systems
• Coordinate technical and business information between customers, Sales, Engineering, and Service teams
• Maintain professional customer relationships while resolving issues in a calm and effective manner
• Submit required documentation and service paperwork accurately and in a timely manner
• Promote teamwork and collaboration within the Service Department
• Perform other duties as assigned

## Qualifications
**Required Skills and Abilities:**

• Valid driver’s license and ability to pass background check and drug screening
• Strong electro/mechanical troubleshooting and diagnostic skill
• Ability to work independently with minimal supervision (self-starter)
• Proficient in Microsoft Office Suite or similar business applications
• Excellent communication and interpersonal skills to interact with customers and internal teams
• Strong organizational skills and attention to detail
• Ability to professionally resolve customer concerns and complaints
• Ability to use hand tools and diagnostic equipment
• Fit for air travel and legal eligibility to rent and operate a rental vehicle through the company’s corporate account, in compliance with rental agency policies and insurance requirements

**Education and Experience:**

• Previous experience with electro/mechanical repair, maintenance, and troubleshooting required
• Experience using diagnostic tools and equipment required
• Associates or Bachelor’s degree or mechatronics certification (preferred)

**Physical Requirements:**

• Ascend and descend fixed vertical ladders up to 135 feet high (approximately 10% of the time)
• Visually inspect machinery in low-light or dark environments
• Frequently move toolboxes weighing up to 70 lbs.; occasionally lift or position heavier objects using rigging equipment
• Maintain full mobility to safely rig equipment weighing up to 1,000 lbs.
• Temperatures may range from -40°F to 110°F depending on the facility (including freezer environments)

**Travel Requirements:**

• 100% on-site work at customer location
• Daily local travel to customer facilities (occasional regional travel as needed)
• Occasional air travel and legal eligibility to rent and operate a rental vehicle

**Work Authorization:**Candidates must be authorized to work in the United States without current or future sponsorship.

**Why Work for Westfalia Technologies, Inc.?**

Our culture can be defined as one of progression and flexibility. Over the years, we have learned it is not only about pay or job title, but more importantly, the relationships and benefits that keep our employees happy and engaged!

• Competitive Salary
• Medical, Dental, and Vision Coverage
• 401K and match options
• Educational Assistance Reimbursement
• Wellness Program
• Healthy Living Reimbursement
• Paid Parental Leave
• And more!

Check out our Careers page for more information regarding our culture and additional benefits at <https://www.westfaliausa.com/company/careers>!

*Westfalia Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.*