Technical Sales Manager

## Technical Sales Manager ISG

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| **Position Objective:** | Provide exceptional technical sales and service to customers in bakery operations. Support customer needs in bakery formulas, baking ingredients, bakery processes and manufacturing equipment. |

| **Key Result Areas:** | **Performance Standards** |

| Technical Sales | - Strengthen and maintain existing customer relationships. - Identify and introduce new products to achieve targeted growth. - Analyze sales reports monthly and take appropriate action. - Awareness of customer pricing and terms and conditions. - Work closely with DSM’s to identify new business opportunities and support customer base with technical sales expertise. - Establish appropriate visit frequency with current customer base. - Promote Company image. |

| Reporting | - Develop and achieve sales expense budgets to analyze monthly and take appropriate action. - Timely T&E management required - Ongoing utilization reports including: - Activity and Service reports - Complete sales forecasts, as required - Tracking customer ingredient usage - Significant market share changes - Track competitive market and industry activity |

| Customer Satisfaction | - Respond to customer requests in a professional and timely manner. - Proactively seek out potential customer opportunities and develop action plans to resolve concerns or issues in a timely manner. - Provide completed service reports for customers and sales team for all service provided to a customer in a timely manner. - Collaborate with the Client Service team to support all customer requirements. |

| Professional Skills Enhancement | - Obtain and enhance sales training annually in at least one of the following areas: product knowledge (AIB or company product seminar, technical bulletins), selling skills, personnel management, computer skills or regulatory compliance. - Excellent communication, presentation, writing and interpersonal skills. |

| Human Resources | - Comply with all HR policies and procedures. - Comply with relevant employment laws. |

| Other | - Attend workshops and courses that can improve job performance. - Other duties as assigned. |

## Qualifications

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| **A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS REQUIRED** | - A comprehensive industry knowledge of the mechanized bakery model in North America including process, product and quality challenges. - A clear understanding of bakery formulas, baking ingredients, bakery manufacturing and related equipment and baking science. - Ability to develop new analytical processes to implement into the maintenance of optimizing quality and bakery performance. |

| **A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS PREFERRED** | - Bachelor’s Degree in Business, Finance, Bakery Science or related field - AIB Graduate or Baking Science Degree. - Fifteen (15) years in Bakery Manufacturing / Operations Management. - Experience working in a B2B food environment and operating at a senior commercial level. - Understanding and utilization of a solutions based selling program. |

| **WORKING CONDITIONS** | - Significant time in our customer’s production facilities leading by example. - AB Mauri and customer safety protocols to be followed. |

| **OTHER FACTORS** | - Frequent travel (more than 80-90%) is required for this position. |