PSL/Donor Family Supports Coordinator-WV

## Description

# POSITION SUMMARY

The position of Professional Services Liaison/Donor Family Support Coordinator (PSL/DFSC) for the Center for Organ Recovery & Education (CORE) is one of significant responsibility. The PSL/DFSC coordinates educational efforts with assigned hospitals within CORE’s service area by consulting and working with hospital decision makers. The PSL/DFSC also is responsible for developing and delivering educational programs to physicians, nurses, social workers, pastoral care representatives, and others throughout the hospital to advance and maximize the donor program. In conjunction with hospital administration and key staff, the PSL/DFSC also will develop and monitor policies to ensure hospital compliance with federal and state donor mandates. The PSL/DFSC also will identify and cultivate champions of donation. They also are responsible for functioning as a designated requestor for assigned hospitals.

# SCOPE OF RESPONSIBILITY

The Professional Services Liaison/Donor Family Support Coordinator reports to CORE’s Director of Professional Services. When involved in donor activity, however, the PSL/DFSC works under the direction of the CORE Administrator on Call (AOC). The PSL/DFSC is responsible for professional educational initiatives within the CORE service area. To effectively develop and implement educational modules and policies with hospitals, the PSL/DFSC must have a strong understanding of local and national donor policies, trends within the procurement and transplant fields, and the hospitals’ internal dynamics. The PSL/DFSC routinely will identify and target key hospitals and units where improvements in the donor process need to be made. The PSL/DFSC will develop and promote implementation of measurable goals to help ensure that the improvements are made. The PSL/DFSC also will ensure that chart reviews are conducted on a minimum of a quarterly basis to help measure compliance and improvements. Additionally, the PSL/DFSC will meet with hospital administrators, medical, nursing, social services, and quality assurance/risk management staff to ensure that CORE materials are displayed throughout the hospital and that CORE is represented at hospital-sponsored meetings and events, where appropriate. They also are responsible for functioning as a designated requestor for assigned hospitals. They are responsible for supporting and educating the potential donor’s legal next-of-kin (NOK) regarding donation options. The PSL/DFSC conducts discussion of authorization based on donor designation (i.e., authorization first-person via the donor registry, when applicable) or requests authorization for donation from legal NOK. The PSL/DFSC also must develop a positive relationship with external professional organizations to position CORE as a resource and gain access to programs and advance the hospitals’ overall donor programs.

## Qualifications

# JOB QUALIFICATIONS

The position of Professional Services Liaison/Donor Family Support Coordinator requires that the incumbent have a baccalaureate degree in the Health Science field or equivalent experience. Health care experience with critical care background is highly desirable. Bereavement experience or experience with families in crisis is also preferred. They should demonstrate strong analytical and interpersonal skills. They should have experience with, and knowledge of, the procurement field. They must be able to work long and unpredictable hours. They must demonstrate a commitment to CORE’s mission, their administrative philosophy, and overall organ, tissue, and eye donation program.