Customer Service Associate

## Description

ROLE AND RESPONSIBILITIES

The Customer Service Associate is Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.

Primary responsibilities include, but are not limited to, the following

• Observe work schedule as posted unless a change is approved by Store Manager.
• Adheres to all City, County, State and Federal laws.
• Operates shift within company guidelines to achieve sales and profits and maintain standards.
• Performs all duties in a safe, reliable manner.
• Completes an incident report for all employee/customer accidents or property damage on the premises.
• Completes shift change checklist according to guidelines.
• Records information as warranted in the store communication log.
• Stays familiar with company manuals, bulletins, and other communications.
• Advises Stores Manager of any situations having an adverse effect on store operating performance.
• Prepares a shift change report at the completion of shift in accordance with company guidelines.
• Properly records all hours worked and signs a timecard verifying all hours worked.
• Assures proper sale and accounting of all merchandise purchased during shift.
• Gives all customers prompt and courteous service.
• Maintains personal appearance according to guidelines in Employee Handbook.
• Wears company uniform and name badge while on duty.
• Greet all customers with a smile and friendly acknowledgment.
• Rings merchandise promptly, counts back change, offers receipt.
• Assists customers who need help.
• Reminds customers of specials, when appropriate.
• Expresses appreciation to all customers.
• Handles customer complaints according to company guidelines.
• Responsible for controlling cash and inventory on their shift according to company guidelines.
• Always protects company assets.
• Bring to the attention of the Store Manager any damaged or spoiled merchandise discovered on their shift.
• Keeps coolers, store shelves and displays fully stocked and always fronted.
• Ensures the fast-food area is clean and supplies are always fully stocked.
• Keeps check-out counter clean and free of clutter.
• Uses correct pricing for all merchandise.
• Always keeps store/floor clean.
• Checks all refrigeration units for proper temperature.
• Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.
• Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.
• Ensures that the standards of all operations within the store are met, including additional training that is required.
• Investigates and resolves food quality and service complaints.
• Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food.
• Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift.

## Qualifications

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Retail sales preferred.
• Excellent organizational, time management, and multitasking skills
• Superior customer service skills
• Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers

PHYSICAL REQUIREMENTS

• Remaining in a stationary position, often standing for prolonged periods.
• Must be able to lift and carry objects weighing up to 25 pounds, carrying cases of milk, soda, beer and juice, etc. in a safe manner.
• Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Repeating motions that may include the wrists, hands and/or fingers.
• Ascending or descending stairs. Utilize step ladder to clean windows and retrieve materials.
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
• Sweep parking lot and clean outside grounds and equipment.
• Enter and work in a cooler at a cold temperature as needed.
• Utilize a hand truck, flat cart, mop, broom.
• Handle and use cleaning products and solvents.

ADDITIONAL NOTES

The duties and responsibilities listed are comprehensive but not all-inclusive. It is expected to complete all other duties as assigned.