BottleDrop Area Operations Supervisor

## Description

**Our Vision**

A world where no resource is wasted.

**Our Mission**

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

**Our Values**

We are loyal, resilient, trustworthy, creative, competent, and engaged.

**Summary**

Responsible for the oversight of operations for multiple BottleDrop Redemption Centers in an assigned geographical area. Responsible for ensuring departmental productivity and performance objectives are met.

**Primary Duties & Responsibilities**

• Oversee operations for assigned geographical areas to include maintaining equipment, cleanliness of facility, loading and unloading trailers and efficient processing of materials.
• Supervise, train and coach BottleDrop Supervisors and Trainers to complete daily work assignments, maintain company standards and follow company policies and procedures.
• Screen applications, interview, select and onboard qualified candidates for BottleDrop Center positions.
• Coordinate new employee orientations and safety training.
• Review and approve team schedules and electronic timecards to stay within labor budget.
• Continually evaluate performance issues and discipline verbally and in writing, up to termination, in a fair and consistent manner.
• Ensure assigned BottleDrop Redemptions Centers provide a positive and safe environment for all associates and customers.
• Oversee all areas are meeting cleanliness and safety standards for assigned Redemption Centers.
• Conduct audits and cash counts to ensure accurate cash handling and verify assigned Redemption Centers are meeting operational expectations.
• Troubleshoot and maintain equipment, including pre-sorts, reverse vending machines (RVMs), floor scrubber, pay station, kiosks and printers.
• Oversee supply inventory and monthly supply orders.
• Load and unload items using power/manual pallet jacks.
• Operate powered floor scrubber.
• Escalate issues to Human Resources Department with a sense of urgency including Workers Compensation claims, medical leave and accommodation requests.
• Enforce compliance with all OSHA Safety Standards and OBRC policies including Lock Out Tag Out.
• Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of redemption centers, use of hi-visibility vest/shirts when working outdoors.
• Other job duties as assigned.

**Education/Experience**

• High school diploma or GED required; bachelor’s degree preferred.
• 5+ years’ supervisory/management/leadership experience, preferably in a retail or production environment.

**Requirements – Skills, Job Knowledge & Abilities**

• Be familiar with pertinent OSHA and Human Resources practices.
• Hiring and coaching experience to ensure a safe work environment with a focus on retention
• Cash handling experience.
• Experience working within budgetary constraints.
• Experience working with light industrial equipment and conveyors.
• Excellent customer service skills with ability to effectively diffuse and resolve customer and employee complaints.
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
• Demonstrated ability to successfully prioritize and manage multiple projects, adhere to deadlines, handle frequent changes effectively and professionally, follow through on issues in a timely manner.
• Strong attention to detail with a high level of accuracy.
• Professional knowledge of Microsoft Office Suite including Word, Excel, and Outlook.
• Ability to effectively manage people, plan and delegate workload, and manage employee performance.
• Experience with coaching and mentoring direct reports and assisting with conflict resolution.
• ***A current driver's license and an acceptable driving history are required.***

**Supervisory Responsibility**

• This position has direct supervisory responsibility.

**Travel**

• Frequent (25%) local and out of area travel to visit redemptions centers, may use a company vehicle.

**Working Conditions/Physical Requirements**

• Work indoors and outdoors as needed in various temperatures/conditions.
• Occasionally work in a professional office environment and sit/stand at a desk, walk as needed.
• Use standard office equipment and a computer.
• Exposure to industrial equipment with moving mechanical parts, vibration, sharp objects and cleaning products.
• Occasional exposure to odors of empty beverage containers.
• Noise levels in designated areas require the use of approved hearing protection.
• Must be able to frequently lift/carry up to 30lbs.
• Must be able to occasionally lift/carry up to 50 lbs.
• Push/pull 50+ lbs. frequently (wheeled bag racks).