BottleDrop Customer Service Associate 2 - Bend

## Description

**Our Vision**

A world where no resource is wasted.

**Our Mission**

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

**Our Values**

We are loyal, resilient, trustworthy, creative, competent, and engaged.

**Summary**

Responsible for delivering superior customer service to all customers of BottleDrop Redemption Center in a friendly and professional manner while maintaining the appearance of the Redemption Center. Act as the Person-in-Charge if the Supervisor is not on site.

**Primary Duties & Responsibilities**

• Support the BottleDrop Supervisor and management to ensure a safe and positive work environment.
• Cash handling.
• Consistently demonstrate following company policies as outlined in handbooks and training materials.
• Support BottleDrop Supervisor as the Person-in-Charge when Supervisor is off site.
• Complete Injury Reporting Protocols as needed.
• Assist in training and oversight of BottleDrop Team Members.
• Operate, troubleshoot and maintain all Front of House equipment.
• Escalate equipment repair and/or IT issues when necessary.
• Perform the functions of a Retail Lead as needed.
• Perform the functions of a BottleDrop Team Member as needed.
• Track and report daily activities of Redemption Center by using proper forms and procedures.
• Adhere to OSHA Safety Standards and OBRC policies.
• Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of RC.
• Other job duties as assigned.

**Education/Experience**

• High school diploma or GED education required.
• 1+ years’ supervisory experience, preferably in the retail industry with cash handling required.

**Requirements – Skills, Job Knowledge & Abilities**

• Be familiar with OBRC Employee Handbook and BottleDrop Policy and Procedures.
• Ability to effectively and professionally communicate with team, management, customers and internal departments of OBRC.
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
• Ability to prioritize and multi-task.
• Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel.
• Ability to operate manual/electric pallet jacks after training/certification.
• Ability to operate powered floor scrubber after training/certification.
• Ability to work a flexible schedule to accommodate business needs.

**Supervisory Responsibility**

• None

**Travel**

• None

**Working Conditions/Physical Requirements**

• Work outdoors in various temperatures/conditions.
• Exposure to industrial equipment with moving mechanical parts.
• Occasional exposure to odors of empty beverage containers.
• Noise levels in designated areas of the redemption center require the use of approved hearing protection.
• Must be able to frequently lift/carry up to 30lbs.
• Must be able to occasionally lift/carry up to 50 lbs.
• Push/pull 50+ lbs. frequently (wheeled bag racks).
• Talking and hearing is frequently required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to stand and walk.
• Must be able to bend/stoop/crouch/squat.
• Must be able to use arms/wrists/hands/grasp.
• Must be able to occasionally climb and balance.