Mental Health Professional

## Description
The Lincoln Center for Family and Youth 1100 Adams Ave | Audubon, PA 19403
(610) 277-3715 | <[email hidden]>

JOB DESCRIPTION: MENTAL HEALTH PROFESSIONAL

Title: Mental Health Professional

FLSA: Exempt

Reports To: Chief Clinical Officer

Organization Summary

• Founded in 1970 by a behavioral health hospital and incorporated as a 501(c)(3) nonprofit in 1983,
• TLC is an entrepreneurial social enterprise committed to transforming lives and communities—one
• moment, one choice, one connection at a time. Headquartered in Pennsylvania, TLC operates across
• multiple states, providing K-12 alternative education, comprehensive mental and behavioral health
• services, coaching, counseling, and trauma-informed training. Additionally, TLC collaborates with
• school districts, universities, hospitals, police departments, and nonprofit organizations,
• offering consultation services to secure federal and state grant funding.
• Position Summary: The Mental Health Professional will work in partnership with New Castle County
• Public Safety (NCCPS) to triage emergency, mental-health related calls in the 911 operations call
• center.

Duties & Responsibilities

• Assess the health and safety needs of those involved in each call
• Determine what resource is best suited and whether it should be led by law enforcement,

emergency medical services, or a mental health professional

• Divert those in need of mental health support from encountering the criminal justice system,

whenever possible

• Track the number of calls received, calls diverted to 911, calls returned to 911, referrals

made, follow-ups, and the number of Behavioral Health Unit referrals

• Attend mandatory trainings and regularly scheduled meetings to help develop and manage the

program

• Collect data and develop reports as required
• Submit monthly timesheet/invoice for hours completed

Education & Experience

• Master’s degree in Social Work, Counseling, Psychology, or related field
• At least five (5) years’ mental health professional experience
• Flexibility to work a rotating shift in the 911 call center
• Certified Clinical Trauma Professional (CCTP)
• Hospital/crisis background preferred
• Experience with law enforcement preferred

• Other Duties: This job description does not contain a comprehensive listing of activities,
• duties or responsibilities that are required of the employee for this job. Duties, responsibilities
• and activities may change at any time with or without notice.

Work Environment: 911 Call Center

• Work Hours: This is full-time, 40 hours per week
• EEO Statement: TLC is committed to a policy of Equal Employment Opportunity and does not
• discriminate on any legally recognized basis, including, but not limited to, race, age, color,
• religion, sex, marital status, national origin, citizenship, ancestry, physical or mental
• disability, veteran status, or any other basis recognized by federal, state or local law.