Club Manager

## Description

POSITION SUMMARY

• The Assistant Manager is responsible for directing all functional activities of the club including,
• membership sales, general administration, customer service, scheduling, cash management and
• general operations.

ESSENTIAL DUTIES

Operations

•  Serves as the primary contact for the General Manager regarding all club issues.
•  Handles member issues while maintaining quality control.
•  Sets up, develops, maintains and documents all club processes, procedures and guidelines.
•  In coordination with the Human Resources Specialist, develops and maintains effective club
• operations through the selection, training, motivation, termination and review of all current
• and prospective club personnel.
•  Consistently maintains a program for sound employee relations at all levels of the club.
•  Oversees and directs the work activities for Shift Leaders and Member Services
• Representatives.
•  Effectively addresses and solves problems that arise relating to members, employees, or
• operations.
•  Oversees the proper protocol to resolve all member billing related issues.
•  Manages all employee scheduling including employee availability, time-off requests and
• determining appropriate staffing levels.
•  Performs and oversees all credit card management functions of the club.
•  Monitors and manages all member surveys, complaints, compliments and other issues on
• Shift Notes in a timely manner.
•  Ensures club maintenance, equipment and general repairs are identified immediately and
• addressed in a timely manner.
•  Oversees and regularly audits club cleanliness to ensure that cleaning is completed
• appropriately on a daily basis.
•  Manages the club member training program.

JD 19-002 Assistant Manager 040721 2

Human Resources

•  Conducts human resources activities in coordination with the Human Resources Specialist.
•  Develops and facilitates job-related training to new employees.
•  Holds employees accountable to work rules and safety procedures.
•  Effectively selects, interviews and approves new club subordinate employees.
•  Trains subordinate employees in job function, expectations and orients them to the
• facility.
•  Manages employee performance and behavior to ensure that company expectations are
• being met.
•  In coordination with the Human Resources Specialist, documents all disciplinary meetings
• and corrective action using the CorpStrat system.
•  Communicates requests and justification for employee terminations to the Human Resources
• Specialist.
•  Observes staff regularly throughout the day and provide feedback to facilitate staff growth
• and development.

Equipment Maintenance

• Reviews emailed Shift Notes and identifies necessary repairs and maintenance needed.
• Prints emailed Shift Notes and places them in the Shift Notes Binder.
• Inspects equipment identified in Shift Notes and performs necessary maintenance to ensure

operational effectiveness.

• Orders and receives all equipment parts as needed.
• Oversees or completes all necessary repairs as needed.
• Coordinates maintenance needs with approved outside vendors as needed.
• Records all processed orders with outside vendors.
• Inspects fitness equipment periodically to determine if parts are wearing down.
• Cleans fitness equipment.
• Disassembles fitness equipment and correctly reassembles equipment as needed for

cleaning, repairs and maintenance.

• Addresses member and coworker complaints regarding equipment operation.
• Conducts weekly inspections of tanning beds and hydro-message equipment and performs

cleaning and maintenance as needed.

• Performs annual maintenance of hydro-massage equipment.
• Performs periodic inspections of common areas such as restrooms, faucets, etc. and repairs

as needed.

• Tracks warranty repairs made on fitness equipment.
• Reports to club manager for any possible repairs or concerns she/he has.
• Submits report of equipment maintenance to management weekly and closes the repair in

the Life Fitness portal

• Submits hours worked on spreadsheet to identify “planned effort time.”

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION

•  Must be 18 years of age or older.
•  High school diploma or GED.
•  Minimum 2-years of experience at a Planet Fitness facility.
•  Moderate knowledge in the use of computer technology.
•  Experience with budget analysis.