LVN Case Manager

## Description

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

**Job Summary**

The LVN Case Manager at DAP Health is responsible for coordinating patient care, advocating for patients, and managing case management services for the Non-RWP, Non-EIS, and Non-ECM populations. Working under the Director of Care Coordination or Nurse Manager, this role supports providers by ensuring timely follow-ups, accurate documentation, and seamless communication across healthcare teams. The goal of this role is to enhance patient outcomes, reduce provider workload, and improve workflow efficiency in a fast-paced clinical setting.

**Supervisory Responsibilities:** None

**Essential Duties/Responsibilities**

*Care Coordination & Patient Advocacy*

• Provide comprehensive case management services within the scope of an LVN
• Serve as a liaison between patients, providers, and healthcare teams to ensure seamless care transitions
• Develop and monitor individualized care plans in collaboration with providers
• Coordinate follow-ups, referrals, and prior authorizations as required
• Conduct patient outreach calls to track progress, follow up on care plans, and address service needs
• Provider & Clinical Team Support
• Assist providers by managing non-complex and complex cases, reducing administrative burdens
• Support medication adherence monitoring, appointment scheduling, and patient education initiatives
• Work closely with interdisciplinary teams to streamline workflow and improve patient tracking
• Provide coverage for other Care Advocates as needed

*Administrative & Compliance Duties*

• Ensure accurate and timely documentation of all case management activities
• Maintain compliance with HIPAA regulations and DAP Health policies
• Report urgent case management needs to the Director of Case Management or Nurse Manager
• Participate in team meetings, case conferences, and quality improvement initiatives
• Other duties as assigned

*Customer Service & Patient Experience*

• Uphold DAP Health’s Mission, Vision, and Core Values
• Provide compassionate, high-quality customer service to patients and their families
• Engage in ongoing training to enhance patient interactions and satisfaction

*Safety & Workplace Compliance*

• Adhere to workplace safety protocols and immediately report unsafe conditions
• Maintain strict privacy and security measures regarding patient and employee information
• Other duties as assigned.

## Qualifications
**Required Skills/Abilities**

• Strong communication and interpersonal skills to collaborate with patients and providers
• Excellent organizational and time management abilities
• Ability to multitask and work independently in a fast-paced clinical environment
• Proficiency in electronic health record (EHR) systems
• Bilingual Spanish/English preferred

**Education and Experience**

• Licensed Vocational Nurse (LVN) – Active California License
• Current BLS certification obtained through the American Heart Association or American Red Cross
• Two to four years of nursing experience preferred
• Experience in case management or care coordination
• Prior experience managing Non-RWP, Non-EIS, and Non-ECM populations

**Working Conditions/Physical Requirements**

• This position is on-site at a DAP Health location
• This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talking
• Ability to lift up to 24 pounds
• Workweek hours: Monday – Friday 8 am to 5 pm
• Must be able to lift/move up to 40 pounds and stand for long periods