Patron Services Senior Representative

## Description
*Job Title:* **Patron Services Senior Representative**
*Department:* Patron Services
*Reports to:* Sr. Manager, Patron Services
*Status:* Part-time, non-exempt
*Principal Responsibilities:*

• Uphold and embody the Symphonys customer service mission to: create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations.
• Process subscription, single ticket orders, and exchanges.
• Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner.
• Engage successfully in cross-selling, up-selling, and donation asks.
• Assist Sr. Manager with creating a new V11 Tessitura training document.
• Assist Assistant Manager with training and testing new Patron Services employees.
• Promote and Track Patron Services Incentive contests.
• Concert duty as scheduled.
• Perform additional duties as required by the Houston Symphony.

## Qualifications

• Experience in customer service and/or ticket office subscription sales techniques.
• Excellent communication skills.
• High School Diploma or equivalent, college degree preferred.
• Professional demeanor.
• Proficient in Microsoft.
• Strong initiative and ability to work independently and as part of a team.
• Flexibility and the ability to multi-task.
• Ability to work evening and weekends, including some holidays.
• Knowledge of and interest in classical music preferred.