Triage Nurse - Pediatric (4642)

## Description

PAY TRANSPARENCY STATEMENT

In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.

POSITION SUMMARY

The Triage Registered Nurse (RN) plays a key role in supporting providers and delivering direct patient care within a patient-centered, team-based environment. This position ensures safe, efficient, and compassionate service for patients and their families. In this role, the RN performs a wide range of clinical duties, as well as manages switchboard responsibilities and responds promptly to incoming calls from patients seeking guidance for questions or health concerns. The nurse must multitask effectively while assessing patient needs, offering evidence-based nursing advice, determining the need for Emergency Department referral, scheduling appointments, and documenting all interactions accurately within the electronic health record. Relevant information is forwarded to providers as necessary to support continuity and quality of care. Additional responsibilities include telephone and face-to-face assessments, hospital follow-up coordination, overnight triage follow-ups, processing medication refills and prior authorizations, completing nursing tasks and procedures, responding to codes, and providing coverage in clinical areas when staffing shortages occur.

This role requires strong clinical judgment, excellent communication skills, and a commitment to delivering patient-centered care. All clinical tasks and procedures are performed within the RN scope of practice as defined by the Nurse Practice Act and in full compliance with Board of Registration regulations. The RN is expected to consistently demonstrate competency in all required skills.

REPORTS TO

Charge Nurse, Clinical Supervisor and Director of Nursing.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Professional Behavior

• Demonstrates characteristics of accountability and responsibility.
• Is reliable and dependable as demonstrated by excellent attendance, punctuality, and thorough follow through of work tasks.
• Maintains patient confidentiality at all times.
• Maintains discretion of conversation in work areas.
• Is pleasant, courteous, and considerate of patients and co-workers.
• Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
• Maintains appropriate chain of command.
• Attends meetings.

Tasks – including but not limited to

• Patient preparation for visit.
• Appropriately prepare patient for either a complete physical, sick visit, follow up visit; or a gynecological exam.
• Vital Signs: blood pressure, temperature, pulse (all points), orthostatic blood pressure and pulse.
• Obtain interpretation when needed.
• Chart documentation.
• Measurements: Height, Weight, and (other measurements as needed).
• Documentation of reason for visit, medication review, allergy review.
• Documentation of medication review.
• Patient tests/treatments.
• Audio acuity testing.
• Ear irrigation.
• Electrocardiogram (EKG).
• Visual acuity testing.
• Injections – Intramuscular (I.M.); subcutaneous (S.C), Intradermal (I.D.);
• Z-track.
• Intravenous (I.V.) therapy.
• Medication administration.
• Dose calculations.
• Peak flow meter.
• Oxygen saturation.
• Nebulizer treatment.
• Oxygen administration.
• Laboratory Tests
• CLIA Waived Tests
• Pap Smear handling

Patient Procedures.

• Physical and emotional assessment.
• Wound care.
• Assisting providers.
• Maintaining sterile field and sterile technique.
• Burn care.
• Diabetic care.
• Ace wraps/splints/slings/braces.
• Colposcopy.
• Biopsies.
• Suture removal.
• Staple removal

Other Patient Services.

• Patient education.
• Prescription refill.
• Telephone Triage.
• Walk-in Triage.
• Other related phone calls.
• Referrals.