Front End - Assistant Manager - White River Jct. Store - Full Time

## Description

***We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.***

***Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.***

***And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.***

**Position Overview:**

Assists with the management and coverage of the Front End Department, responsible for assisting with training and oversight of daily operations of the Front End to maintain structure and consistency to contribute to the overall customer experience and the financial success of the Co-op.

**Essential Functions and Responsibilities:**

1. Holds effective meetings as requested or needed to enhance communication amongst the supervisor team and department staff
2. Educates staff on membership information to enhance the growth of membership when necessary
3. Organizes regular monthly meetings with developmental staff for consistent meetings in regards to overall performance of these assigned staff members
4. Supports Front End Supervisors in preparing and implementing a schedule to provide excellent customer service and sets guidelines for high productivity
5. Supports and sets guidelines for Front End Supervisory positions when interviewing applicants and checking references
6. Assists in developing a plan for staff to meet their individual goals
7. Supports checkout Shift Supervisors/Supervisors by reviewing and/or assisting in completing disciplinary warnings for staff as requested or needed
8. Assists in developing standards for the checkout departments
9. Ensures front end is clean and register areas are uncluttered and supplied
10. Provides cashiers to do shopping and packing of senior orders and other special orders as needed or requested
11. Attends Department Manager meetings as requested
12. Is familiar with the Co-op alarm system and closing procedures
13. Follows appropriate steps when handling
14. Communicates daily with Department Managers and Store Manager.
15. Meets regularly with Front End Manager
16. Performs Manager on Duty responsibilities efficiently
17. Demonstrates and enforces safe and secure money handling procedures with department, according to store policies
18. Enforce proper procedure in handling paperwork
19. Complete all required department and Co-op training
20. Has knowledge and training of phone system- knows how to answer, page, and transfer properly
21. Serves as a mentor to new staff in the department (for those with more years of experience)
22. Re-trains staff as needed or requested, following set training program
23. Checks Co-op email at least once per week
24. Sets standard for expected behavior in adhering to all food safety procedures
25. Adheres to all Co-op policies, procedures and employee code of conduct
26. Other duties as assigned

## Qualifications
**Required Skills/Experience and Attributes:**

1. High School Diploma or equivalent
2. 3 to 4 years cashier experience
3. 3 years in retail business with experience
4. Excellent communications and organizational skills required
5. Must be able to lift up to 60 lbs. comfortably on a regular basis
6. Set an excellent example for new employees
7. Proficiency in use of computer software, Office 365, Excel and Word
8. Successful completion of Co-op customer service training
9. Serve Safe certification acquired as needed
10. Excellent follow through

**Equipment Used:**

Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and phone system.

**Attendance Requirements:**

Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.

The salary range for this position is $20.85 to $31.27. This range represents the full earning potential for the role as skills and tenure grow. The expected hiring range is $22.00 to $25.00, which supports internal equity and aligns with current budget parameters, while preserving opportunity for future increases.

***We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.***

***Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.***