Spa and Fitness Supervisor

## Description

📍 Location: Snowmass Club | Snowmass Village, CO

⏳ Status: Full-Time | Non-Exempt

👥 Reports to: Spa & Fitness Director, Assistant Spa & Fitness Director

📌 Supervises: Spa & Fitness Front Desk Agents

Are you service-minded, organized, and passionate about wellness and member experience? Snowmass Club is seeking a **Spa & Fitness Supervisor** to help lead our front desk team, support daily operations, and ensure our Spa & Fitness facilities feel welcoming, seamless, and elevated for every member and guest.

🌟 What Guides Us

OUR MISSION

Inspire lasting memories and meaningful connections with all the comforts of home

OUR VISION

• To be the Club of choice for work & play
• OUR VALUES – Y.E.S.
• ✅ You Elevate Service – Every interaction is an opportunity to enhance the experience
• 🤝 We Are One Team – Support, empower, and collaborate across departments
• 🎭 Be A Host – Anticipate needs, communicate authentically, and care deeply
• 🌍 Embrace the Adventure – Stay curious, adaptable, and engaged
• 👨‍👩‍👧‍👦 Family Culture – Create positive, inclusive experiences for members and staff
• 👋 What You’ll Do

Leadership

• Promote a positive, professional, and welcoming culture within the Spa & Fitness team
• Keep member-facing employees informed of Club events, updates, and initiatives
• Support and guide front desk staff to ensure consistent service standards

Member Experience & Service

• Greet members and guests warmly and professionally upon arrival
• Register and admit members to Spa & Fitness facilities
• Schedule spa appointments, manage confirmations, and follow up to ensure a seamless experience
• Respond to member inquiries and concerns; escalate sensitive matters to leadership as appropriate
• Maintain a thorough understanding of memberships, policies, and department offerings
• Promote private lessons, massage, and spa services

Operations & Administration

• Act as cashier and guest service representative
• Answer phone, email, and in-person inquiries with professionalism and care
• Maintain a clean, organized, and well-stocked front desk and public areas
• Record and manage member information for seminars, programs, and presentations
• Assist with the development and enhancement of Spa & Fitness services

Availability & Scheduling

• Work weekends and holidays as required
• Complete at least one opening and one closing shift weekly

Additional Responsibilities

Assist with special events and cross-departmental support when needed
Attend all required trainings and staff meetings
Complete assigned projects and other duties as directed by Spa & Fitness leadership
## Qualifications
🎓 Qualifications

Education & Experience

• High School Diploma or GED required
• Customer service experience required

Licenses & Certifications

• CPR, AED, and First Aid certification preferred or obtained within 90 days
• Locker rooms are gender-specific
• 💪 Physical Demands & Work Environment
• Continuous standing and walking
• Frequent lifting, bending, climbing, stooping, and repetitive motions
• Ability to lift, push, or pull up to 50 lbs
• Work in a warm, humid fitness environment
• 🎁 Why You’ll Love It Here

Full-Time Benefits

Health, Dental, Vision & Life Insurance

Paid Time Off & Sick Pay

Perks for All Employees

• 🏡 Potential Housing
• 💼 401(k)
• 🚍 60% Discount on RFTA Bus Passes
• 🍽️ Restaurant Discounts
• 🛍️ Retail Discounts
• 🅿️ Free On-Site Parking
• 🥗 Complimentary Employee Meals
• ⛳ Free Golf, Tennis & Gym Access
• 💪 Employee Wellness Programs