Spa and Fitness Front Desk Agent

## Description

📍 Location: Snowmass Club | Snowmass Village, CO

👥 Reports To: Spa & Fitness Director & Spa & Fitness Supervisor

📌 Supervises: None

Are you passionate about wellness, hospitality, and creating a welcoming, elevated experience for every guest? Do you enjoy being the friendly face that sets the tone—whether it’s greeting members, booking a massage, or ensuring every space feels clean, calm, and cared for?

Snowmass Club is looking for a Spa & Fitness Front Desk Agent who thrives in a fast-paced, member-focused environment and delivers polished, YES-level service from check-in to check-out.

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🌟 What Guides Us

OUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of home

OUR VISION – To be the Club of choice for work & play

OUR VALUES – Y.E.S.

✅ You Elevate Service – Excellence lives in the details

🤝 We Are One Team – Support each other and win together

🎭 Be A Host – Anticipate needs and create belonging

🌍 Embrace the Adventure – Stay curious and keep improving

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✨ What You’ll Do

🧖‍♀️ Spa & Fitness Operations

• Maintain a clean, organized, and inviting Spa & Fitness environment
• Oversee all areas including fitness center, locker rooms, spa, pool, Kids Club, lobby, and tennis areas
• Perform routine walkthroughs to ensure cleanliness, safety, and readiness
• Wipe down fitness equipment regularly and respond to immediate cleaning needs
• Monitor deliveries and keep all spaces stocked with necessary supplies

💳 Front Desk & POS Responsibilities

• Operate retail and point-of-sale systems with accuracy
• Process payments for services, retail, food & beverage, and gift cards
• Track member attendance and post charges accordingly
• Complete daily transactions and maintain organized records

📞 Member Experience

• Greet members and guests warmly and professionally
• Manage check-ins and facility access
• Schedule spa services, appointments, and confirmations
• Answer phones, emails, and in-person inquiries promptly
• Resolve questions and concerns with professionalism and care
• Stay informed on club events, offerings, and communications

🏆 Team Support & Club Engagement

• Promote spa services, fitness offerings, and private lessons
• Assist with department initiatives, events, and programming
• Support cross-departmental events when needed
• Attend trainings, meetings, and contribute to team success

## Qualifications
**Education and/or Experience**

• 1 year related experience preferred.

**Licenses and/or Special Requirements**

• CPR, AED, and First Aid certification preferred.
• Locker rooms are gender-specific.

**Physical Demands and Work Environment**

• Able to meet and perform the physical requirements and to work effectively in an environment, which is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling.
• Frequent repetitive motions.
• Continuous standing and walking.
• The environment of the fitness center is warm and humid.
• Able to lift, pull, or push 50 pounds.

• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned.
• Full-time benefits include Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay.

All Employees Receive the Following Benefits

• Potential Housing
• 401k
• 60% Discount on RFTA Bus Passes
• Restaurant Discounts
• Retail Discounts
• Free On-Site Parking
• Employee Meal, Golf, Tennis, and Gym Usage
• Employee Wellness