CONTINUOUS IMPROVEMENT COORDINATOR

## Job Description

**Job Description**This position supports the continuous improvement efforts of Goodwill Industries of Arkansas and is responsible for identifying opportunities for improvement in the organization, such as expense reduction, efficiency gains and reduction of waste using Lean/Six Sigma tools and methodologies. This position will then work with teams on the implementation of these improvements. Additionally, this position will educate and train Goodwill employees on Lean initiatives while building and supporting a Lean culture.

All employees of Goodwill are expected to uphold a positive work environment that follows Goodwill's ACE (Amazing Customer Experience) Culture, Values and Mission in every interaction with coworkers, clients, customers and management.

**Essential Duties and Responsibilities**

1. Identify areas for improvement to reduce cost and waste using Lean tools and spearheads appropriate changes.
2. Continuously educate and train Goodwill employees on Lean initiatives, tools and methods.
3. Build company-wide lean culture.
4. Ensure alignment in the areas of planning, systems, conventions, benefit calculations, reporting, documentation, training, tools and performance based on Lean principles and ICARE values.
5. Conduct 6s audits on a monthly basis to sustain the implemented continuous improvement philosophy.
6. Define the forms of waste exhibited in each Goodwill working environment.
7. Trains and develops peers and associates in Lean methodology and tools to eliminate waste in all administrative, manufacturing and support functions.
8. Post Continuous Improvement audits.
9. Ability to plan and manage presentations and events.
10. Reviews, revises, and implements new operational procedures to ensure processes and procedures are up to date.
11. Conduct regular meetings with stores to ensure safety, quality, continuous improvement, work area order, and policy changes are implemented effectively.
12. Recommends organizational structure changes and resource alignment to support the Lean transformation.
13. Develops and manages the Lean team, as appropriate.
14. Perform any other related duties as required or assigned.

## Qualifications

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Education**

Bachelor's

• **Experience**
• 3 years related experience and/or training.
• **Skills**

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Presentation/PowerPoint
• Spreadsheet
• Word Processing/Typing
• Supervisory Experience
• Planning, organizing, and project management skills.
• Decision Making

• **Required Certificates, Licenses, Registrations**
• Valid driver's license
• **Preferred Certificates, Licenses, Registrations**

6 Sigma Green Belt

**Competencies/Skills**

Six Sigma

Root Cause Analysis

Lean Principles

Process Mapping and Analysis

Data Analysis and Statistical Tools

Performance Metrics and KPIs

Problem-solving and Critical Thinking

Communication

Leadership and Influence

Change Management

Collaboration and Relationship-building

Organizational and Time Management