DONATION CENTER ASSOCIATE

## ASSOCIATE, DONATION CENTER

**Job Description**

Assists contributors with donations and move materials within the store as needed.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

**Essential Duties and Responsibilities**

1. Accepts donations by providing assistance to contributors and issuing donation receipts.
2. Maintains a professional and courteous attitude at all times, willing to be flexible and assume new job responsibilities, as needed.
3. Commits to self and job improvement and team building.
4. Treats every customer and contributor as if they were a GUEST in their home. GUEST stands for Greet, Understand, Explain, Suggest and Thank.
5. Pre-sort donations, separates salvage and removes.
6. Uses hand truck to move materials around donation center and/or moves materials within the store as needed.
7. Accepts donations of good quality and politely refuses unacceptable items.
8. Pre-sorts donations by established categories and safely packs for transport.
9. Helps to unload unfinished goods from truck and moves to proper staging area and assists team members with distribution of goods.
10. Maintains a clean and safe environment.
11. Completes accurate daily and weekly records when assigned.
12. Perform any other related duties as required or assigned.

## Qualifications

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Education**

High School

• **Experience**
• 0 to 6 months related experience and/or training.
• **Skills**

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Decision Making
• Supervisory Experience
• Planning, organizing, and project management skills.

• **Additional Information**
• Ability to use hand truck and work in a multi-task environment. Ability to lift 50 lbs.