Associate Underwriter

## Description

**Position Summary:**

Assesses risk and processes requests within defined authority limits. Maintains, issues and quotes new and renewal policies and tail coverages; central contact responsible for handling phone inquiries from policyholders; responsible for providing back up for system and application processes and maintenance. Works closely with Marketing, Claims, and Finance and Risk Management departments to resolve policyholder issues.

**Reporting Relationship:**

Reports directly to the Insurance Operations Support Assistant Manager with oversite from the Insurance Operations Support Manager and technical direction from the Director of Underwriting

**Essential Functions/Responsibilities:**

• Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operations
• Meets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are met
• Answers phone inquiries and screens calls for referral to the Underwriters, Marketing, Agency, and Risk Management; includes handling routine requests for service, coverage and non-coverage questions and billing questions
• Rates professional and general liability insurance coverage including estimated quotes for changes or new business
• Responsible for evaluation and underwriting of new and renewal individual Miscellaneous Healthcare Providers medical professional liability insurance coverages; issues new business policies; performs quality review; services book of business
• Evaluates risk and processes premium and non-premium bearing endorsements (examples include but are not limited to part-time coverage, locum tenens, corporate entity coverage, extended reporting endorsements and address change endorsements)
• Resolves discrepancies on renewal policies
• Upon instructions from underwriter, produces mid-term endorsements and invoices; performs quality review and issues new business policies
• Performs initial review and follow-up on Renewal Applications and generates requests for additional information as needed
• Generates formal tail quote letters to policyholders
• Process refunds and handle void check process
• Provides assistance to Business Analyst for data reporting requirements, data integrity processing system/ application processing and maintenance needs
• Responsible for invoice quality assurance; create manual invoices as needed; conducts open Accounts Receivable research and management including follow up on Overdue Process
• Handles correspondence to and from policyholders; responds to phone inquiries; provides consultation and advice to insureds
• Respond to PCF inquiries for discrepancies and requested documentation
• Responsible for contacting Marketing when physician cancels or moves their coverage to other policies
• Set up CIS records for corporations or as needed for other risk types
• Researches past due accounts receivable items and reconciles accounting issues, including premium finance issues.
• Responsible for contacting premium finance company regarding PFAs, any discrepancies and following up on notices of cancellation for payment; issue policy cancellations and set up refunds accordingly
• Complete all CE requirements for maintenance of P&C
• Attend quarterly JRA committee meetings for professional development

**Secondary Functions/Responsibilities:**

• Other responsibilities and special projects as assigned
• Provides intra and inter departmental training assistance and training on the Underwriting module of the

core operating system as well as the CIS record module

• Acts as back-up to Policyholder Support Reps on individual policy review procedure as needed

## Qualifications
**Education, Experience and Skills**
**Required:**

• Ability to provide service and deal with demanding customers in a fast paced environment
• Ability to adapt and learn new procedures
• Ability to handle multiple tasks in an orderly and timely fashion
• Ability to access the data warehouse to extract reports and required information
• Data processing knowledge and experience, including Microsoft Word and Excel
• Experience with policy quoting, rating and issuance systems, (consideration will be given to existing

LAMMICO employees who have demonstrated the ability to perform the role)

• Strong customer focus and team orientation
• Ability to appropriately handle confidential or sensitive company information
• Excellent communication skills with the ability to interact and work effectively with employees at all levels

within the organization

• Ability to manage time, set priorities and work independently
• Proficiency in the use of Microsoft Office Programs

**Desired:**

• College degree or equivalent work experience
• Active P&C license, or in the process of obtaining; license must be obtained within 60 days from date of

hire

• Insurance industry experience
• Experience with medical malpractice rating and issuance systems