Case Worker (Contractor)

## Description

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| - Maintain assigned caseload of weekly billable insurance hours. - Responsible for ensuring services are provided in the community. - Participating in the person-centered planning process. - Providing direct community-based behavioral health services and support for the individual and family as indicated in the Person-Centered Plan. - Monitor and track consumer hours and annual intake dates and complete assigned. - Assisting the Case Manager in monitoring and evaluating the effectiveness of interventions as evidenced by symptom reduction and progress toward goals. - Responsible for completing the OnTarget tasks assigned within 24 hours. - Assisting the Case Manager with consulting identified non-medical providers, engaging in community and natural supports and including their input in the person-center/ed planning process. - Ensure that all information obtained while at Carolina Therapeutic Services is kept confidential and will remain confidential beyond employment. - Report critical concerns, problems, and lack of engagement to supervisor in a timely manner and actively seek Supervisor’s input and assistance to resolving the concern. - Participate in multi-disciplinary staffing and meetings. - Attends all appropriate in-services, workshops, or continuing education programs, which are trainings provided by CTS Health or on behalf of CTS. - Responsible for completing appropriate annual intakes. - Maintains strict confidentiality according to all Federal and State guidelines and requirements. - Exemplifies personal and professional conduct. - Upholds the Professional Code of Ethics. - Maintains a cooperative relationship with employees, treatment staff and others. - Adheres to and supports facility policies, programs and activities. - Demonstrates tact, courtesy, and a positive approach to communication and interaction with other employees, visitors, physicians, etc. - Responsible for personal development to ensure current knowledge in the profession. - Responsible for maintaining a safe, clean and drug free environment in the office space utilized. - Willingness to work beyond what is required periodically. - Maintain service notation that meets agency notation standards, Medicaid standards, and/or any other auditing agency such as the LME. (For timeliness, quality, and completeness). This notation must include: I) the purpose of contact; 2) describes the provider's interventions; 3) effectiveness of the intervention; 4) the time spent performing the intervention; and 5) signature (degree/credentials or position) of person providing service. - Must maintain the flexibility to respond to client needs and crisis situations beyond the agencies normal working hours. - Deliver services in various environments, such as homes, schools, jails (for state funds only), homeless shelters, etc. - Perform any other job-related duties as specified by a supervisor. |

## Qualifications

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| - One-year documented experience in the delivery of mental health treatment to children and /or adolescents. - High School diploma (additional 5 years’ mental health experience preferred) - Human service field with less than one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional with less than one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision shall be provided by a qualified professional with the population served until the individual meets one year of experience. - Must be highly organized and detail-oriented with ability to be self-directed and motivated, and to securely manage confidential information. - Inquisitive and creative problem-solver; ability to design and maintain systems around staff members’ needs as much operational requirements. - Excellent written and verbal communication skills; able to communicate effectively and respectfully with consumers with varying beliefs, behaviors, orientations, identities, and cultural backgrounds. - Experience across multiple languages and cultures, particularly with refugees or immigrant populations with diverse cultural and socioeconomic backgrounds. - Experience in information technology, data analytics, grant writing and development of new behavioral health services. Preferred experience using Paylocity, Vairkko, and/or Ontarget. - Exhibits friendly, calm, and professional demeanor for in-person and virtual interactions with staff, consumers, stakeholders, partners, etc. - Proficient in Microsoft 365 products, SharePoint, Google Docs. |

Other responsibilities as directed by supervisor.