Quality Manager

## Manager, Quality

At Forte Opening Solutions, we don't just manufacture doors; we create pathways to possibilities. We empower our employees to shape the future of our industry. Join a team where craftsmanship meets cutting-edge technology, and where your ideas can open new doors. Together, we build not just products, but a culture of excellence and collaboration.

The Quality Manager is responsible for overall development, implementation, and maintenance of the facility’s Quality Management System (QMS).

Responsibilities

• Devise and establish facility's quality procedures, standards and specifications to ensure that manufacturing or production processes meet industry standards
• Reviewing customer requirements and making sure they are met
• Review, disposition and address customer claims, including customer facing communication
• Support and facilitate approve, monitor and follow up of External suppliers alongside Supply chain team members
• Drive continuous improvement in waste reduction and efficiency improvements by facilitating cross-functional specific issue and trend data review discussions and providing suggestions and support for improvements
• Drive improvement through direct project ownership
• Defining and refining procedures in conjunction with operating staff
• Manage document control process
• Develop performance monitoring process and metrics
• Monitoring performance by gathering relevant data and producing statistical reports
• Lead weekly and monthly Quality review processes
• Mentor direct reports as well as other leaders in use of problem solving and improvement tools (RCA, Kaizen, A3, LPA, Control Plan, Standard Work, FAI)
• Making sure the company is working as effectively as possible to keep up with competitors
• Lead a team of Quality engineers and technicians
• Provide Change Management support for process and product testing and changes, including being site representative in Global Change Review process
• Mentor goal setting based on performance for direct reports and Quality metrics
• Support Production needs during times of sparse supervisory coverage
• Lead facility tours as needed
• Support New hire onboarding process

## Qualifications

Knowledge/Skills/Abilities

• Basic quality system knowledge (Document Controls, process audits, SPC, Sampling plans)
• Demonstrated use of Quality / Six Sigma tools
• Strong Lean advocate, highly comfortable with Lean Systems, Lean Management and Standard Work

Qualifications

• Bachelor’s degree required, preferably in the Engineering field (or Associate Degree plus 4 years practical experience)
• Six Sigma or Lean GB certification highly desired
• Certified Quality Manager (CQM) or Certified Quality Auditor/Engineer certification from ASQ desired
• Minimum of 4 years’ experience Leading a Quality Management System and/or Team
• Experience operating in a QMS environment, preferably with experience in the implementation stages