Overnight Respite Bed Supervisor

## Description
#### Overnight Program Operations

• Provide direct supervision and oversight of overnight respite bed operations.
• Ensure all respite locations remain safe, clean, organized, and compliant with program standards.
• Conduct regular safety rounds, wellness checks, and site inspections.
• Ensure clients follow program expectations, safety guidelines, and community standards.
• Monitor client arrivals, departures, and overnight accommodations.
• Address operational issues and communicate concerns to program leadership.

#### Client Support and Crisis Intervention

• Provide trauma-informed support to clients experiencing homelessness and other life challenges.
• Respond appropriately to behavioral health concerns, conflicts, and emergency situations.
• Utilize crisis de-escalation techniques to maintain safety.
• Identify clients requiring additional support and make appropriate referrals to case management, medical, or behavioral health services.
• Support harm reduction practices and promote client engagement in services.

#### Staff Supervision and Leadership

• Provide guidance and direction to overnight respite staff.
• Ensure staff complete assigned responsibilities, documentation, and required tasks.
• Monitor staff adherence to agency policies, confidentiality requirements, and professional standards.
• Report staff performance concerns, incidents, and operational barriers to leadership.
• Assist with training and mentoring of respite staff.

#### Documentation and Compliance

• Ensure completion of required overnight documentation, including:
• Respite bed logs
• Client attendance records
• Incident reports
• Shift reports
• Safety check documentation
• Supply inventories
• Maintain accurate and timely records in accordance with agency and funding requirements.
• Ensure compliance with HIPAA, confidentiality standards, DHS requirements, and agency policies.

#### Safety and Emergency Response

• Respond to medical emergencies, safety incidents, and crisis situations.
• Contact emergency services when necessary and complete required incident documentation.
• Ensure emergency procedures are followed, including evacuation and safety protocols.
• Maintain communication with security, outreach teams, and leadership as needed.

#### Facility and Supply Management

• Ensure respite sites maintain appropriate supplies, cleanliness, and client necessities.
• Conduct inventory checks and communicate supply needs.
• Report maintenance, safety hazards, and environmental concerns promptly.
• Ensure sites are secured appropriately during overnight operations.

## Qualifications
**Required:**

• High School Diploma/GED required; Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred.
• Minimum 2 years of experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or vulnerable populations.
• Experience with crisis intervention, de-escalation, and case management services.
• Strong communication, leadership, and organizational skills.
• Ability to work independently during overnight hours.

**Preferred:**

• Experience supervising staff in a shelter, respite, outreach, or drop-in center setting.
• Knowledge of NYC homeless services systems and community resources.
• Experience with documentation systems such as CARES, AWARDS, or similar databases.
• CPR/First Aid certification and required agency trainings.

### Core Competencies

• Leadership and accountability
• Crisis management and conflict resolution
• Trauma-informed care
• Harm reduction principles
• Professional boundaries
• Documentation accuracy
• Client-centered service delivery
• Team collaboration
• Cultural competency

### Physical Requirements

• Ability to remain active throughout the overnight shift.
• Ability to conduct site rounds and respond to client needs.
• Ability to lift and move program supplies as needed.
• Ability to work in a fast-paced human services environment.