Treatment Team Assistant-MH/OP & D&A

## Description
Comprehensive Benefits Package • Tuition Discounts • Career Advancement
**SOUTHWEST BEHAVIORAL CARE, INC.**

Greensburg, PA Location

Overall Function

Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program(s).

Essential Functions

• Processes and proofreads all assigned correspondence, reports, charts, proposals, etc. in an accurate and timely fashion, primarily responsible for the accuracy of spelling, format, grammar, mathematical calculations, and the like.
• Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services.
• Serves as the lead office staff person providing primary operational support for the Outpatient Treatment Team.
• Creates and edits reports and other documents which are necessary for the successful and expeditious operation of the program, primarily responsible for the accuracy of the document and the distribution/circulation of same, thereby initiating the appropriate and timely processing of internal and/or external correspondence.
• Serves as a program liaison responsible for handling non-routine, cooperative problem-solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures and structure.
• Fields calls to the Outpatient team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring daily client management.
• Provides daily oversight of client authorization dates and units and communicates this information in a timely manner with the supervisor.
• Provides daily oversight of client insurance, process daily EVS reports, and forwards said reports to the respective billing representative, and communicates discrepancies and concerns to the program supervisor in a timely manner.
• Assist in maintaining schedules and calendars, arranging, and confirming appointments.
• Respond to incoming emails, process mail and other materials.
• Assist in maintaining documentation, databases, and prioritizing workloads.
• Communicate verbally and in writing to answer inquires and provide information.
• Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.
• Other duties as required.

## Qualifications

• Must have a minimum of four years of administrative experience or equivalent combination experience and training, as determined by the Agency.
• Knowledge of general office procedures, including interpersonal skills and telephone interaction.
• Demonstrated ability and skill using computer software and work processing equipment.
• Excellent communication, customer service and relationship-building skills.
• Must be well organized, detail oriented, and have excellent time management skills.
• Must not be excluded from participation in Medicare, Medicaid, or any other federal health program.
• Must successfully obtain clearances from the PA State Police, Child Abuse Clearance from the PA Department of Human Services, and FBI Fingerprint Clearances.
• Ability to sit for long periods of time during the workday.
• Ability to operate a keyboard and multi-line telephone simultaneously, with a high degree of accuracy.
• Ability to receive, understand, and communicate information with effectiveness, and follow instructions.

Available Benefits

• Medical and dental benefits for eligible employees.
• Retirement plan with potential for agency match.
• Tuition discounts with partnering colleges and universities.
• Career advancement opportunities.
• Generous time off for eligible employees.
• Be an SPHS Hero!

**EQUAL OPPORTUNITY EMPLOYER**