Western Regional Service Manager

## Description

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| Job Title | Regional Service Manager |

| Function | Parts and Service |

| Reports to | Director of Service |

| Supervises | |

| Mission | Plans, develops and directs service training and all field service activities to promote and support equipment sales to factory special accounts; i.e., National Users and Government Facilities |

| Principle Activities | - Functions as primary factory service contact for Distributors and Customers in assigned area. - Manage individual portion of the RSM budget. - Schedule contact with all Distributors in Assigned area. - Coordinates field Service Training to insure qualified service. - Appoint and Train ICE CARE and Certified servicers. - Develop annual Distributor Objectives and measure results, providing monthly status reports. - Resolve Distributor and Customer Technical issues effectively and timely. - Provides service training for special accounts service personnel. - Develops programs to ensure replacement parts are available. - Implement programs and procedures to provide product warranty, including Labor Rates for Distributors and ICE CARE servicers. - Assist the sales department in coordinating installation and start-up specifications for special market customers. |

| Financial/Risk Control | - Fulfill the financial control and risk management responsibilities inherent in the position. - Conduct yourself in accordance with the Company code of ethics policy at all times |

## Qualifications

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| Required Education/ Certification | - EPA Refrigerant Usage Certification, Type I & II. - Minimum two-year Commercial refrigeration |

| Required Experience | - Minimum two years experience in Refrigeration service, a minimum of 2 years working with commercial ice machines preferred. - Windows based computer skills. |

| Physical Requirements | - Travel necessary (60% - 70%). - Must be willing to work more than 40 hours per week. - Good communication and polished presentation skills. - Professional Image. |