Medical Office Receptionist

## Description

**Make a Difference as a Medical Office Receptionist with ReDiscover**

Join ReDiscover’s Urgent Care Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

**Why ReDiscover?**

• 500+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

**About the Urgent Care Program**

The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.

**What You’ll Do**

• **Be the first friendly face our clients see** by greeting every client, visitor, and guest with professionalism, compassion, and respect while creating a welcoming and safe environment.
• **Keep the front office running efficiently** by scheduling appointments, answering incoming calls, updating client information, processing payments, and completing registration and insurance paperwork.
• **Connect clients to the care they need** by routing calls, coordinating referrals, and directing individuals to the appropriate programs and services.
• **Support daily clinic operations** by maintaining accurate records, organizing front office workflows, and assisting the care team with administrative needs.
• **Protect client privacy and confidentiality** by safeguarding Protected Health Information (PHI) and adhering to HIPAA and organizational policies.
• **Foster a positive team culture** by communicating effectively, collaborating across departments, and contributing to a respectful, inclusive workplace.
• **Stay prepared to support our mission** by completing required training, assisting with same-sex urine drug screens when needed, and taking on additional responsibilities that help serve our clients.

**Requirements of the Position**

• High school diploma or GED required.
• One (1) year of administrative, customer service, or business office experience preferred.
• One (1) year of experience serving clients in a healthcare, behavioral health, human services, or similar environment preferred.
• Experience managing high-volume phone calls and multitasking in a fast-paced setting is highly preferred.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new technology and software systems.

**Schedule**

• Full-time position consisting of three (3) 12-hour shifts each week, plus one (1) 8-hour shift every other week.
• Regular schedule of Monday, Tuesday, and Saturday from 8:30 a.m. to 9:00 p.m., plus an 8:30 a.m to 5:00 p.m. Sunday every other week.
• Because our Urgent Care Clinic serves the community seven days a week, candidates must be available to work rotating weekends and holidays as needed.

• **Grow With Us**
• We’re committed to your professional development and will support your growth as a Medical Office Receptionist through training, collaboration, and meaningful work.
• **Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.**