Teller- Bilingual

## Description

**At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success.**

**We achieve this by:**

• **Stepping into our members’ shoes, understanding their feelings and perspectives.**
• **Taking ownership, finding solutions, and following through.**
• **Going above and beyond to impress our members and each other.**
• **Being knowledgeable, accurate, and efficient.**
• **Acting with integrity and professionalism.**
• **Showing genuine appreciation.**

**Guided by these service promises, we’ve expanded into 13 counties across Northern Nevada and continue to grow.**

**If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you!**

The bilingual teller creates a remarkable experience consistent with our brand personality, core values, service promises, mission, and vision with all internal and external relationships. Perform a wide range of transactions to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions. Make referrals to the appropriate credit union department or team member with the intention of increasing member loyalty.

## Qualifications

• High School diploma or GED equivalent
• Strong knowledge of language and cultural differences amongst Spanish-speaking countries
• 1 year in a customer service capacity which included cash handling experience, preferably in a credit union, bank, or other financial institution

• | |
• | --- |
• | **Required Knowledge and Abilities** |

Knowledge of

• Credit union products, services, and policies

Ability to

• Operate a personal computer and associated windows-based software
• Operate standard office equipment such as fax, copy and 10-key adding machines
• Provide service to all members in the lobby in a timely manner
• Perform minor math calculations
• Organize time and duties effectively
• Communicate effectively and professionally with members and the public
• Work independently and quickly
• Pay attention to details, be proficient and accurate
• Be flexible and handle more than one task at a time
• Handle cash accurately
• Cross sell in order to achieve established goals

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• | --- |
• | **Physical Requirements (approximate percentage of day spent)** |
• | | | | |
• | --- | --- | --- | --- |
• | Standing- 50% | Sitting- 20% | Bending-2% | Squatting- 1% |
• | Walking- 20% | Lifting- 5% 5-15 lbs | Twisting-1% | Driving- 1%\* |
• | \* May be required to drive to another branch or Employee Sign up | | | |
• | |
• | --- |
• | **Extent of Public Contact** |
• This position works extensively with our members, both internal and external. Job is performed in branch office location,
• handling transactions primarily in person, but also over the telephone.
• | |
• | --- |
• | **Working Conditions** |
• Duties performed are in an office environment. May occasionally require traveling to branches to fill in as Teller as
• needed or to attend meetings or classes.