About The Role

## Description

An Alcohol Monitoring Technician is responsible for installing and monitoring our offender surveillance and alcohol monitoring technologies for courts, probation & parole departments, treatment providers and other agencies in our Dallas office.

ESSENTIAL FUNCTIONS

o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.
## Qualifications

Two (2) years of customer service experience.
Must be fluent in English and Spanish (speaking, reading, and writing)
Ability to translate and interpret information accurately when needed

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