Victim Assistance Case Manager

## Description

**POSITION SUMMARY**

The Victim Assistance Case Manager is responsible for providing comprehensive case management services for community corrections clients while also serving as a liaison and advocate for crime victims. This position divides responsibilities equally between supervising offender caseloads and ensuring victims receive timely communication, advocacy, and support in accordance with court requirements and applicable laws.

The position ensures compliance with contractual obligations, court orders, victim rights statutes, and company policies while maintaining accurate documentation, confidentiality, and exceptional customer service.

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**ESSENTIAL FUNCTIONS**

**Case Management Responsibilities (Approximately 50%)**

• Supervise an assigned caseload of clients to ensure compliance with program, court, and referring agency requirements.
• Conduct client assessments, develop and maintain case plans, evaluate client progress, and participate in case staffing meetings.
• Assist clients in obtaining community resources that support successful reintegration.
• Monitor client accountability through telephone contacts, office visits, field visits, drug and alcohol testing, observations, and verification of submitted documentation.
• Review and oversee client financial obligations, collect supervision fees, and complete required deposits.
• Monitor client behavior and compliance with program conditions, recommending or implementing disciplinary actions when appropriate.
• Prepare reports for courts and referring agencies and testify in court when required.
• Maintain accurate electronic and physical case files while ensuring all required documentation and timelines are met.

**Victim Assistance Responsibilities (Approximately 50%)**

• Serve as the primary liaison between victims, Case Managers, Probation Officers, courts, and other stakeholders.
• Ensure victims receive timely notifications required by law and court order.
• Advocate for victims by providing information regarding available resources, services, and victim rights.
• Listen to and document victim concerns, ensuring concerns are communicated appropriately to supervising Case Managers and Probation Officers.
• Process victim notifications, document responses, submit modification requests, and maintain required tracking logs.
• Monitor offender case activity to ensure victim rights and notification requirements are consistently met.
• Maintain accurate victim files and communication records while protecting confidentiality.
• Participate in victim advocacy meetings, committees, and ongoing professional training.
• Provide guidance and support to staff regarding victim advocacy best practices.

**SHARED RESPONSIBILITIES**

• Maintain strict confidentiality of client and victim records.
• Ensure all documentation is complete, accurate, and submitted within required timelines.
• Comply with all applicable federal, state, local, contractual, and company policies and procedures.
• Maintain professional working relationships with courts, probation departments, treatment providers, community agencies, victims, clients, and other stakeholders.
• Provide exceptional customer service while interacting with individuals in difficult or emotionally charged situations.
• Participate in required training and continuing education.
• Domestic travel may be required.
• Perform other duties as assigned.

**EEOC DISCLAIMER:**Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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## Qualifications

**BASIC QUALIFICATIONS**

• Bachelor's Degree from an accredited college or university in Criminal Justice, Social Work, Psychology, Human Services, or a related field required.
• One (1) year of experience in case management, victim advocacy, community corrections, probation, social services, or a related field preferred.
• Victim Advocate Certification preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to maintain confidentiality while handling sensitive information.
• Ability to complete required pre-service and ongoing training.
• Valid driver's license required.
• Successful completion of required background screening and drug screening, if applicable.

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• **KNOWLEDGE, SKILLS & ABILITIES**

• Knowledge of community corrections, victim rights, criminal justice processes, and case management principles.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong problem-solving and critical thinking skills.
• Ability to communicate professionally with clients, victims, courts, law enforcement, and community partners.
• Ability to prepare accurate reports and maintain detailed documentation.
• Strong computer and data entry skills.