NRC Guest Services Associate

## Description

### **Job Summary – About the Role**

### Deliver high quality recreation services for residents, visitors and the St. Charles community by adhering to the District’s safety and administrative policies and procedures.

### **Knowledge, Skills & Experience**

This position is well suited for someone with a friendly and positive personality who is productive and shows initiative, is an effective written and oral communicator, is reliable and safety-minded.

**Required:** Excellent communication and customer service skills are a must. Knowledge of how to greet the public courteously, obtain information and provide accurate and informative guidance. Maintain First Aid/CPR/AED certification or obtain certification within 30 days of hire. Maintain DCFS mandated reporter certificate or obtain certification within 30 days of hire.

**Preferred:** Prefer a high school diploma or equivalent. Prefer work experience in reception and customer service, including basic computer skills and knowledge.

### **Essential Functions of the Position**

**Park District Cornerstones**

• Follow all departmental safety rules that pertain to the duties performed and support all aspects of Park District’s safety and risk management program.
• Work cooperatively and collaboratively with residents, colleagues, the public, PDRMA and other agencies or organizations as delegated.
• Recommends improvements and efficiencies to better accomplish individual and district goals in the best interests of the St. Charles Park District community.
• Comply with Park District policies and administrative procedures.

**Responsibilities**

Under the direction and supervision of the Superintendent of Recreation, Assistant Superintendent of Recreation – Norris Recreation Center and the Membership Services Supervisor, the Guest Services Associate shall complete their assigned duties to the best of their abilities, offering suggestions of better ways to accomplish jobs and be ever mindful of the best interests of the St. Charles Park District, fellow colleagues, and community members. This position requires extensive knowledge and ability to:

• Work cooperatively and harmoniously with the general public, cooperating agencies and fellow colleagues.
• Provide excellent customer service to all members and facility guests by assisting them with all of their needs and inquiries.
• Answer telephones ina professional and friendly manner.
• Provide information and assistance to fellow colleagues.
• Effectively communicate both orally and in writing.
• Complete facility tours and obtain the required waiver for tours with prospective members.
• Provide accurate and clear membership and program information to potential members and participants.
• Process memberships and registrations, collect fees, and issue receipts.
• Initiate membership suspensions and cancellations.
• Initiate refunds for programs.
• Notify class participants of class and/or program changes or cancellations.
• Operate various office machines such as copier, telephone, credit card reader, computer and printer.
• Maintain a working knowledge and enforce and explain Park District and Norris Recreation Center procedures, rules and policies.
• Complete opening and closing procedures and daily checklists.
• Complete required documentation when notified of potential equipment-related concerns and verify the item(s) that require remediation.
• Complete facility walk-throughs every 30-60 minutes.
• Maintain an orderly and professional atmosphere at Guest Services.
• Keep Guest Services and lobby areas clean and neat.
• Distribute incoming mail.
• Follow all safety procedures.
• Perform first aid, CPR/AED and execute emergency procedures as necessary.

**Marginal Functions of the Position**

• Perform other related duties and/or special projects as assigned.
• Assist and maintain the building cleanliness and integrity.

###

### **Physical and Environmental Requirements**

| | | | |

| --- | --- | --- | --- |

| Position or Activity | Frequently 46-100% of the time | Occasionally 16-45% of the time | Rarely 0-15% of the time |

| **Sitting** | X | | |

| **Walking** | X | X | |

| **Climbing** | | | X |

| **Balancing** | | | X |

| **Stooping/Kneeling** | | | X |

| **Crouching** | | X | |

| **Crawling** | | | X |

| **Reaching** | X | | |

| **Handling/Feeling** | X | | |

| **Standing** | | X | |

| **Strength** | | | |

| 1-30lbs Requires a range of hearing and vision that allows the employee to safely complete the essential duties of the position with or without assistive devices, corrective lenses and/or glasses and/or a reasonable accommodation. | | | |

**EEO Statement and Accommodations**

The St Charles Park District is an equal opportunity employer under all state and federal laws and regulations. The job responsibilities are subject to accommodations pursuant to the Americans With Disabilities Act of 1990. If you require assistance or accommodation with the application process, please contact the Business Department at 630-584-1055.

## Benefits

**The Park District offers the following benefits to all Part-Time Category III employees:**

• *District Incentives*
• Paid Training
• Discounts for Programs